Pointe Pest Control

Ive been using them for 3+ years and have not had a problem until this March. Have had a few ants come to visit., but as Pointe Pest promises, they will come back and retreat. *** came out this morning and did just that. All of their service people are very educated in bugs and will explain what they are doing and will give you suggestions on how to tackle your specific problems.I am very pleased with this company and highly recommend them.

Patricia is literally the best technician we have ever had come into our house to do any kind of work. She is so friendly and so happy all the time! I love her personality and I love that my dogs love her too. She is so good about getting every little area from the inside of our house to the outside. She's very knowledgeable and good at what she does! Especially during Covid-19 she always makes sure she has her mask, gloves and shoe booties on.)

Ryan arrived promptly today during the time window, as predicted. He was thorough in his explanations, listened carefully to all my questions and was very accommodating in avoiding our new mason bee barn as requested. He was polite, friendly, knowledgeable, and efficient. We were very pleased with the work he did, especially in dealing with the annoying ANTS in our kitchen and setting out the rat box near the foundation and fence.

I have called multiple times regarding a flea treatment for my home every time I called I got there answering service told my message would be sent to the manager and I would get a call back and never have so I went to there office and it was locked up during business hours that they claimed to be open. And the one time a technician showed up didn't know anything about why I called and accused me of not knowing what a flea looked like. He was also very rude and disrespectful.

The technician came to my property to take care of spider webs and eggs nest and worked 10 minutes and left. I checked after him and found lots of spider webs and nests full of eggs. I paid $99 for this. Then the second time another tech did the same substandard job. 5 minutes of working and left behind lots of spider webs and nests. I called customer service to cancel the agreement and they want to charge me with early termination fee. Unbelievable ! They are not professional. Keep away from thus company !

We have been Pointe Pest Control customers for a few years now. Our new tech, Zeke treated our home for the first time with Pointe Pest Control today. He was right on time for the appointment and did an excellent job. He asked if there was anything in particular about our treatment that we wanted him to know. He was very professional, courteous and personable. Zeke is an excellent asset to and representative of Pointe Pest Control. We look forward to seeing him again next quarter. Thank you Zeke and PPC for excellent service!

What a great experience! I called yesterday to get some info on their services and prices. A couple of hours later *** came over, looked around, explained what he saw and the cost of services. An appointment was set for the next day (today). *** showed up on time and completed his tasks in a flash. From the initial call made to POINTE PEST CONTROL (sorry, I don't remember the young lady's name), to today's job being completed, all were friendly, informative, on time and courteous. I'm glad I called POINTE PEST CONTROL for help.

Adam did a wonderful job getting rid of a massive underground yellow jacket nest in our yard. He also treated the entire exterior of our house and completed the work in under an hour. He was polite, professional, and answered all our questions and addressed all our concerns regarding the safety of the chemicals around pets and children. He was professionally dressed in his uniform and also wore a mask and gloves to protect us from The Wuhan Corona virus. I would absolutely recommend Adam and Pointe Pest control to my family and friends.

I was trying to cancel my service with Pointe Pest Control and they gave me the runaround. If you call there number and say you are an existing customer it goes to an answering service . If you email them they tell you they need verbal confirmation before they can close your account. I ended up emailing 3 times and talking to the answer service at least 3 times. So aggravating! I finally got smart and said I was a new costumer before I got routed to an employee to get my account closed. Such a waste of my time. Just figured you should know the process before you signed up with them.

I had a salesperson come to my door a week previous and was a little sketched about the business. I looked on social media and their website before calling to schedule. The guy was really friendly a d informative over the phone. They still gave me the discounted deal that was offered at my door the week previous. They were able to squeeze me in within 2 days. Kyle was the employee that came.he was very kind and informative. Even though mask mandates had lifted he wore a mask in my home because I have a vulnerable child. Hopefully this takes care of our ants, elder bugs, spiders and earwigs!

Mike arrived on time for my initial treatment and was cordial and efficient. After reaffirming the company contract and he reaffirmed what he was going to do. I was pleased to see him use a long handled brush to inspect and to clean all eaves, doorways, around all windows and along where siding met the foundation. After applying the treatment about 1-2 feet above the ground and out from the house, Mike showed me pictures of a couple of areas that I might care for in the near future to avoid possible problems. I really appreciated that and look forward to a follow up visit and treatment in a months time.

Pointe Pest Control has provided excellent results and customer service ever since we hired them to start treating our house back in 2020 (an ant infestation was our main issue). The most recent friendly employee, ***, who just stopped by to service our house did so with a great attitude despite the unusually cold and snowy conditions. We appreciate that whoever comes always has is skilled and has excellent communication and also puts on a mask, which is not always the case with other people/companies who come by. I would recommend Pointe to anyone looking for an effective eco-friendly pest control service.

Pointe came to do a termite abatement on my home 10/15. When they were doing this they needed to drill holes in my concrete in the driveway as well as the basement. The hole they drilled in the basement caused a leak. They called a plumber and the plumber came and said that it needed to drain as it was ground water and that my sump pump would take care of it. I even got the technicians number(Shaun) that caused the leak in case there was an issue over the weekend. Over the weekend on 10/17 my basement flooded due to an influx of water causing me to come home from work early. I called the tech and he said that he was going to have his supervisor (Shane) contact me to resolve the issue. That never happened the whole weekend. The subsequent flood caused the insulation around my furnace to become water logged. I told them that they needed to replace it and they asked me to get bids and I did. The furnace people came and said that due to the insulation sitting against the metal of the base of the furnace that it began to rust and needed to be replaced. This was forwarded to Pointe. I was then put into contact with Cameron. Cameron expressed confusion about this and after explaining what the furnace tech said that said that they wanted another quote. I obliged and got another quote and the second quote and they stated the same about the base needing to be replaced. Cameron said that he would forward to his supervisor and he would need to come look at the base. He came and looked and said he would speak to his supervisor. He called me a few days later and told me that they are not responsible for it since the plumber told us to wait, that the plumber is responsible and I would need to take him to small claims court to have the plumber pay for it.

Saturday, August 09, 2008

TO WHOM THIS MAY CONCERN:

MY NAME IS MONIKA CAYSON & I AM FROM COLUMBUS GEORGIA. I SIGNED A CONTRACT WITH POINTE PEST CONTROL ON MAY 22, 2008 POINTE PEST CONTROL SERVICED MY FRONT & BACK YARD AND THE INSIDE OF MY HOUSE THE SAME DAY. I WAS TOLD THAT THEY WOULD BE BACK IN JULY TO DO THE NEXT SERVICE. ON JULY 15, 2008, I WAS IN THE FRONT YARD WHEN THE POINTE PEST CONTROL TRUCK ARRIVED AT MY HOUSE AND I SPOKE TO THE YOUNG MAN AND EXPLAIN TO HIM THAT IT WAS NOT A GOOD TIME BECAUSE WE ARE ON OUR WAY OUT OF TOWN AND THAT HE NEEDS TO COME BACK A LATER DATE. HE CLAIMED THAT WE HAD A PHONE CALL FROM THE OFFICE IN ALABAMA THE NIGHT BEFORE TO CONFIRM THE APPOINTMENT. WE DID NOT GET A CALL, AN E-MAIL OR ANYTHING ELSE. AFTER THAT, WE SET AN APPOINTMENT FOR JULY 26, 2008 AND I WAS TOLD THAT THE ALABAMA OFFICE WOULD CALL ME THE NIGHT OF JULY 25, 2008 TO CONFIRM THE APPOINTMENT. BEFORE THE GENTLEMAN DEPARTED MY HOME I MADE SURE, HE HAD MY HOME AND CELL PHONE NUMBER. AGAIN NO CALL, AN E-MAIL OR ANYTHING ELSE. THEN I RECEIVE A LETTER IN THE MAIL CLAIMING THAT I OWED ON MY ACCOUNT FOR A JULY SERVICE, WHICH WE DID NOT GET, AND THAT MY ACCOUNT IS NOW MORE THEN 10 DAYS PAST DUE. HOW AM I GOING TO PAY FOR SOMETHING I DID NOT GET? I THEN CALLED THE OFFICE IN ALABAMA, [protected] AND EXPLAINED TO HIM MY SITUATION AND ABOUT THE LETTER I RECEIVED ABOUT THE PAST DUE ACCOUNT. HE RE-SCHEDULED THE APPOINTMENT FOR AUGUST 9, 2008. AS USUAL, I DID NOT GET A CALL ON AUGUST 8, 2008 TO CONFIRM THE APPOINTMENT. NOW IT IS AUGUST 9, 2008 AND I AM SITTING HERE WRITING YOU THIS LETTER AT 4:49 PM. I CALLED THE POINTE PEST CONTROL ALABAMA OFFICE AND FOUND OUT THAT THE APPOINTMENT WAS APPERANTLY NOT IN THE COMPUTER AND THAT I STILL OWE FOR THE JULY BILL. ONCE AGAIN WE DID NOT HAVE A JULY SERVICE. I DO NOT THINK I SHOULD HAVE TO PAY FOR A SERVICE I DID NOT RECEIVE. THE GENTELMAN FROM POINTE PEST CONTROL ALABAMA OFFICE SAID THAT HE WOULD SEE WHAT WAS GOING ON. HE ALSO RESCEDULED THE APPOINTMENT FOR AUGUST 14, 2008. HE SAID THAT I WOULD GET A CALL FROM POINTE PEST CONTROL ON AUGUST 13, 2008 TO CONFIRM THE APPOINTMENT.

THE EXPERIENCE I HAVE & HAD WITH YOUR COMPANY IS MORE THEN BAD. I WAS ASKED IF I WOULD REFER POINTE PEST CONTROL TO FAMILY AND FRIENDS AND MY ANSWER WOULD BE NO. I AM NOT IMPRESSED WITH THE SERVICE I HAVE RECEIVED SO FAR.

I WOULD APPRECIATE THAT THIS MATTER WILL BE ADRESSED AS SOON AS POSSIBLE. THANK YOU VERY MUCH

GOD BLESS

MONIKA CAYSON

Today is August 13, 2008 and once again I got a letter stating that my account is now 22 days past due. I still do not understand why I have to pay for a service I did not receive.

Pointe Pest Control
www.pointepestcontrol.com

We had signed up for a pest control service with Pointe Pest Control. It was for multiple applications over a year. The work was to be done inside and out. These guys would just do the out side stating that no one answered the call. When we wanted to cancel they said the following which we were never made aware of:

1. The cancellation will have to be in writing

2. There would be an early cancellation service

3. The contract renews year after year and if you don't cancel in time - you are charged an early cancellation fee.

After we sent in the letter, they continued to call and state that they were scheduling work. The person we spoke with (Nancy) was extremely rude and unprofessional with a major attitude.

The work that they did was never verified if they actually did do the application. We never saw any difference.