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PLS Check Cashing

PLS Check Cashing review: Rude, discriminatory, racially biased employee

P
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10:37 pm EST
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I recieved a check from an insurance company after my mother's passing. I recieved the check on November 19 2021. I was going to do a mobile deposit with my bank, but I had an emergency come up & needed the funds from the death benefit check. I go to PLS at 38th st & E. Thomas rd in Phoenix, AZ to cash the check. I didn't get the name of the woman that was supposed to help me, but I will. I hand the cashier my check, check stub & my state identification. She looks at me & ask where else were you trying to cash this? I told her nowhere, I had signed it at home. She began saying signed checks are hard to cash. She just kept staring at the check and said she had to verify with insurance co. They were closed. I showed correspondence from insurance co, I gave bank # to verify check, the automated system at bank. She claimed she had to call the insurance co too. Then she told me to let her copy my check. to verify it. She didn't believe the check was good but cashed several checks before me without Identification. I don't understand why she wanted to make a copy of my check to verify, if that was the case why not verify while I was there? She already said she couldn't do anything till Monday, this happened Saturday evening. I was embarrassed, traumatized and pissed! I have done business with that location for 7 years. They have all my information on file including a recent photo. I am so very mad about what happened & how I was treated like I was trying to cash a bad check. I was so humiliated. I plan to file a complaint with the corporate office about her. I've never had a check returned or bad at PLS but was treated like a common criminal in front of a crowded store. She needs to be fired among other things

Desired outcome: An apology from the cashier & racial training of some type for their employees

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