PixelFilmStudios
reviews and complaints

When looking for plugins to enhance my Final Cut Pro X editing experience, I stumbled upon PixelFilmStudios.com and decided to purchase the ProGun plugin. Let me tell you, it surpassed my expectations! The plugin included a great variety of presets, but what really stood out to me were the mini fire blasts and bright flashes that made the gunfire effects in my FCPX truly outstanding. The integration was flawless and the options to customize each effect were endless.

However, not all was smooth sailing as I encountered an issue with a solid red error screen when trying to composite items onto my timeline. Luckily, Pixel Film Studios had an easily navigable FAQs section on their website that categorized all possible problems and accompanied them with guide videos or clear written instructions. When this proved not enough, I was able to escalate the issue to their after-hours support team through a ticket system and was pleasantly surprised by their responsiveness and ability to provide me with an actionable solution.

Overall, I had a great experience purchasing from PixelFilmStudios.com and would highly recommend them to others looking for a trustworthy source of FCPX plugins. My only wish would be that they continue to improve their plugins to ensure seamless integration with newer versions of FCPX without technical glitches.

I recently had an experience with PixelFilmStudios and wanted to share my thoughts. At first glance, their plug-ins seemed like a fantastic option to use in my business. I was thrilled to see that they offered the ability to add on additional purchases at a discount, so I decided to take advantage of it and purchased two more for a total of $89. However, my excitement quickly dissipated when I realized that there was no download page after I paid. Instead, I received an email saying that I would receive another email with my download links at a later time.

Unfortunately, a day passed and I had yet to receive the download links. I took the initiative to reach out to customer service for assistance. What followed was an extremely frustrating experience. I sent six emails and waited for three days without any response or resolution. Strangely, PixelFilmStudios assured me that they were sending the download links, but I was not receiving any in my inbox or junk mail folder.

Their customer service team eventually offered a refund for my purchase, which I was happy to receive. However, it has now been 10 days since I was supposed to receive it and I have yet to receive any refund. The team asked for my original order number and other details, which I promptly provided, but I still haven't received my refund.

I am disappointed that my experience with PixelFilmStudios has been so difficult and time-consuming. It's odd that I was receiving all of their email communications regarding my billing and customer service, but none with the download links. I'm starting to think that maybe they don't actually exist and that the only purpose of the company is to take money from people without offering the promised product. It's frustrating to be treated this way, and it's unfortunate that they would resort to this kind of thievery.

If you're considering using PixelFilmStudios for your video editing needs, you may want to do some further research. This company has received a number of negative reviews over the years, with many users reporting issues with their products.

One major complaint is that the quality of their plugins is poor. While they may look decent, they often have stability issues. Some users have reported that plugins that worked one day suddenly stop working the next, causing them to crash FCPX and even corrupting entire projects.

Another issue is that PixelFilmStudios seems to be slow to resolve these problems. Some users have complained about having to wait weeks or even months for updates that fix bugs and improve stability.

In addition, there have been reports of fake reviews being posted on the site. Many users have noticed a sudden surge of positive reviews after a long period of negative feedback, which suggests that the company may be engaging in review spamming.

All in all, it's probably best to stay away from PixelFilmStudios unless you're willing to take a risk on their products. There are other video editing options out there that have better reputations and fewer reported issues.

I recently stumbled upon PixelFilmStudios.com while searching for a video plug-in to install. I was having some technical difficulties with the installation and was feeling extremely frustrated with my own lack of expertise. That's when I encountered Edgar from Pixel Film Studios, who was an absolute gem in helping me resolve the issue. He went above and beyond to ensure that my problem was fixed by offering me detailed guidance and responding to my queries promptly. What's more, I was pleasantly surprised to receive a response from him on a weekend as well!

Edgar patiently listened to my concerns and offered knowledgeable solutions tailored to my specific situation. He even went the extra mile of noticing some subtle details that I had overlooked. Edgar finally discovered the root of the problem, and it turned out to be a simple operator error resulting from my misspellings while creating a folder. He kindly pointed out my mistake and provided me with useful advice to prevent it from happening again in the future.

I must say that with Edgar's help, I found Pixel Film Studios to be an incredible company with exceptional customer service skills. Their staff truly cares about their clients and takes pride in providing top-notch products and services. I'm now a lifetime customer of theirs, and I highly recommend PixelFilmStudios.com to anyone who's looking for an excellent video plug-in with excellent customer support.

Thank you so much, Pixel Film Studios, for the outstanding service! I appreciate everything you've done for me and look forward to future collaborations.

Two years ago, I made an investment of around $128 in the software offered by Pixel Film Studios. Initially, the software worked perfectly with my 2012 Mac Mini, which ran on Mojave. Unfortunately, one day all my plugins stopped working, and I couldn't figure out the reason. Disappointed and frustrated, I decided to reach out to the Pixel support team for assistance.

To my dismay, I was informed that Pixel no longer supported my Mac or Mojave and had redirected all their focus on retooling everything for the new M1 chip. Although I wasn't planning on getting a new computer at that time, I struggled with dealing with endless render times on my old Mac, and I ultimately purchased a 2020 Mac Mini M1 with Monterey, 16 GB of RAM, and a 1 TB SSD.

Upon trying to reinstall my beloved Pixel Film Studio plugins, I was met with an annoying RED screen of death repeatedly. Once again, I reached out to the dedicated support team at Pixel Film Studios. This time, I was lucky enough to have Chloe as my support representative, who proved to be an absolute delight.

Chloe not only managed to help me find the missing FX plugin folder that was causing the installation confusion, but also looked up fonts and control surface workarounds that I had been struggling with for a while. Her knowledge and willingness to help went far beyond what was expected, and it was honestly refreshing to experience such exceptional customer service.

Thanks to Chloe, my faith in Pixel Film Studio products and humanity as a whole has been restored. I don't know where I would be without her help. In today's world, good customer service seems to be a rarity, but I'm grateful to Pixel Film Studios for having an employee like Chloe on board. Thank you so very much!

PixelFilmStudios is a fantastic website that offers a wide range of professional-grade video editing products that are perfect for those looking to take their videos to the next level. As a customer, I purchased three of their products and was absolutely thrilled to start using them immediately. However, I encountered an unexpected issue when I attempted to install the plugins on my computer. I was met with a red error screen that left me feeling frustrated and helpless.

Determined to find a solution, I scoured the internet and YouTube for answers to no avail. As it was a Friday, I was unable to reach out to the customer service team until Monday morning. However, once I was able to get in touch with them, I was impressed with the level of support and guidance that I received. The representative suggested that I try troubleshooting, which I was initially skeptical about, but it surprised me by actually working! The root of the issue was that I didn't have a Plug-Ins and FxPlug folder installed in Macintosh > Library > PlugIns > FxPlug. Thanks to the guidance given by the PFS team, I was able to install the folders and quickly got back to my editing.

However, I then ran into another hurdle when it came to downloading my final plugin as I had already used up all my downloads. An agent patiently walked me through how to reset my downloads folder and use Fx Run, which allowed me to finally achieve my desired result. I was beyond impressed with the level of care and customer service that PixelFilmStudios provided. I am a returning customer and have recommended PFS to many of my colleagues and friends. I would certainly give Pixel Film Studios 5 out of 5 stars for their high-quality products and unwavering customer support. This is the first time I have ever left a review on a website, and I wholeheartedly recommend PixelFilmStudios for all your video editing needs.

Pixel Film Studios is an impressive provider of video editing plugins and tools for both professionals and beginners. Their products are recognized globally for their high-quality results and ease of use, making them a go-to selection for many visual artists. As someone who purchased their first plugin from Pixel Film Studios, I can attest to the true professionalism that went into developing their products. Not only are they reliable and efficient, but they also take the extra time to ensure that their customers are well-supported and informed before making any purchases.

One of the most impressive things about Pixel Film Studios is their after-sale support. Although I initially wanted phone support for more speedy assistance, I came to find that their live-chat support agents are incredibly knowledgeable and committed to providing me with the most assistance possible. Their service has been a key component of my positive experience with the company, and it's something that sets them apart from other providers.

As an example of their amazing support, I recently bought the ProAnonymous 2.0 plugin and was having trouble blurring multiple faces in a party scene. As a newcomer to this type of editing, I found it hard to wrap my head around the basics. Their support team spent more than 3 hours helping me troubleshoot the issue until I finally understood how to use the basic masking feature. It was a hands-on, intensive approach that felt personal and intricate, and I appreciated it beyond words.

All in all, I highly recommend Pixel Film Studios as a provider of high-quality video editing plugins and tools. Their products are intuitive and easy to use, backed by live support that is always there to help when you need it. They stand behind their products and are committed to delivering results that exceed expectations. Kudos to them, and I will continue to use their products and services moving forward.

I am a content creator who has been using PixelFilmStudios for a few years now and my experience with their generators has been quite poor. Many of their generators either fail to work altogether or have issues with formatting the subjects they are supposed to create. For example, their "Christmas ornaments" generator only produces the letter B instead of actual ornaments. Additionally, their plugins tend to slow down my computer to the point where they become impractical to use.

On the occasions where I have reached out to their support team, I have found that sometimes they are able to address the issue, but other times they simply offer a refund and move on. It seems that they are not particularly invested in fixing their plugins, and instead are more focused on selling them, flaws and all.

After a two year hiatus from purchasing anything from them, I decided to give them another try recently. Unfortunately, my experience was just as disappointing as before. I bought a few of their generators, including Pro Drop Holiday, and found that out of 30 generators, 9 did not work at all. On top of that, it took an absurd amount of time - up to 6 hours in some cases - for the generators to process in Final Cut Pro X. This is a staggering amount of time for a 15 second clip.

Furthermore, I purchased their MAPS generator, only to find out after the fact that I was required to credit the map company who provides the maps if I wanted to use the clips commercially. Since I am someone who values playing by the rules, this made MAPS completely useless for me.

To be clear, all of the issues I've outlined above are my own personal experiences with PixelFilmStudios. While they do offer refunds, I find it frustrating that they seem to care so little about the quality of their products. They continue to churn out high volume, low quality generators and present them as professional-grade products. I will be submitting a complaint to the Better Business Bureau in light of these issues.

Upon reflection, I can't help but marvel at the ways in which technology has advanced over the years. Once upon a time, I would spend hours painstakingly crafting a desired effect by jumping between different programs and applying a myriad of effects to achieve my vision. This included freezing frames, cutting out objects, layering effects, and a host of other laborious tasks, all just to achieve a few seconds of animation in my videos. Then, PixelFilmStudios came along and changed everything. Their software has made workflows that used to take hours, just a matter of drag-and-drop and tweaking a few parameters. This has been invaluable to someone like me who values saving time above all else.

I recently purchased the transition pack from PixelFilmStudios, and it was worth every cent. The options for transition effects are truly endless. As someone who has reached the end of using the installed FCPX transitions and titles, I was in dire need of a more comprehensive library of effects that would give my footage a polished and refined look and feel. Luckily, PixelFilmStudios has me covered, with their continually updated library of plugins.

As someone who is not particularly tech-savvy, I was grateful for the step-by-step guidance given by the PixelFilmStudios team to set up these plugins in the correct way. Everything one could need is all in one place on their website. This is truly the go-to site for anyone looking to take their videos to the next level, without sacrificing hours of their time to do so.

My experience with Pixelfilmstudios.com - Pixel Film Studios has not been a positive one. The Final Cut Pro Plugins effects that I have purchased from the site have not worked properly, and the support provided by their team (which I suspect to be run by one individual) has not been helpful. In fact, it seems that this support team is more interested in engaging in pointless conversations with customers than actually resolving their issues.

What's more, this one man show appears to be running a seemingly serious store with a well-designed website, which is highly misleading. I do not want a refund for my purchase, but I strongly believe that it is fraudulent to advertise and sell non-functioning software. It's frustrating to see positive reviews of the site that are likely written by the owner themselves using aliases, which calls into question the authenticity of any reviews on the site.

I also discovered blog posts and forums alleging that the owner has stolen templates from other established Final Cut Pro Plugins effects software shops. This leads me to suspect that the plugin I purchased was actually cloned from another software, which might explain why it cannot be fixed or made to work.

Overall, I would advise anyone looking for Final Cut Pro Plugins effects to steer clear of Pixelfilmstudios.com - Pixel Film Studios. It's disappointing to see that a site that looks so reputable and professional can be so shady and dishonest.

I recently purchased the Pro Smoke 1.1 plugin from PixelFilmStudios for use with my brand-new MacBook pro core i9 with 32GB of ram. Unfortunately, I have encountered consistent issues when attempting to use the plugin within fcpx, which has resulted in the software freezing with a dreaded beach ball of death.

Despite my best efforts, I have been unable to resolve this issue. I have even followed the instructions provided by PixelFilmStudios on how to optimize FCPX, but have seen no improvement. I can't help but feel disappointed and frustrated by this situation.

What particularly annoys me is that my specs exceed the minimum requirements for the plugin, only for it to simply not work. As a customer I expect a certain level of quality and functionality for my investment, and unfortunately I feel let down on this occasion.

Overall, I would advise caution with PixelFilmStudios, particularly if you are using a high-performance machine that meets or exceeds their minimum requirements. If you do choose to purchase from them, be prepared for potential technical difficulties and a lack of effective support.

I am here to share my experience with PixelFilmStudios. I was really keen on purchasing their software and decided to try with various payment options like PayPal, credit cards, and debit cards. However, to my utter frustration, I was rejected every single time! This continued for three days and I felt helpless as I really wanted to give it a try.

Feeling slightly disappointed, I decided to contact them through their online form sharing my experience with them and seeking some assistance. To my surprise, they never responded to any of my messages that I had sent, not even a single acknowledgement! I started wondering if they even existed.

I decided to try calling them during their business hours, assuming it would be the easiest way to get in touch with them. However, all I received was an automated message that said, "for faster service send an email". Unfortunately, I had already tried that option, but they did not reply back. I felt annoyed and frustrated with the struggling experience I was encountering with PixelFilmStudios.

To conclude, I must say that the lack of assistance and unresponsiveness from PixelFilmStudios is exceptionally disappointing. I had my hopes high, hoping for a positive outcome and experience, but it appears that they are not concerned with their customer service. In summary, my experience with PixelFilmStudios was an incredible disappointment, and I would not recommend it to anyone.

As a customer of PixelFilmStudios (pixelfilmstudios.com), I have to say that I am extremely disappointed with my recent experience with this business. I had purchased a plugin from them and, to my dismay, when I went back to my account to download it again, it was nowhere to be found. I tried reaching out to support via email but was met with a frustrating response, claiming they could not find any history of my purchase.

This is particularly worrisome to me, as I have purchased multiple plugins from PixelFilmStudios in the past. Despite my attempts to query why my purchase was not showing up in my downloads, there was no helpful response from support.

In an effort to rectify this situation, I asked for a reset of my downloads as I had to reinstall Final Cut Pro. Prior to the reset, my download was there, and now it seems to have disappeared from my download and order history.

The last email I received from PixelFilmStudios was a simple smiley face expressing their apology that they could not help me. I find this response to be shocking, especially considering the amount of money I have spent on their products. It is not an acceptable way to treat a customer who has been loyal and spent a lot of money purchasing from their business.

With that said, I am extremely unhappy with this experience and will not be buying from PixelFilmStudios again in the future. As someone who relies heavily on high-quality plugins for my work, it is quite frustrating to come across a business that does not have their act together when it comes to customer support.

I recently decided to give Pixel Film Studios a try and purchased a few of their plugins. Unfortunately, I found that they significantly slowed down my top of the line Mac and made it nearly impossible to work. To make matters worse, their customer service was not particularly helpful, as they simply directed me to an optimization video on Vimeo which did not fix the problem.

After doing some research, I discovered that many others have had similar experiences with Pixel Film Studios. A number of users on MotionVFX and FCP.co have reported that the company churns out plugins at a rapid pace without any real quality control. While their products may look flashy and impressive, they often lack substance and can cause major performance issues.

To make matters worse, there have also been reports about the treatment of Pixel Film Studios employees. The comments on the MotionVFX article in particular suggest that *the company's leadership may not be treating their staff as well as they should be.

Overall, my experience with Pixel Film Studios was disappointing, and I would caution others against investing in their plugins without doing thorough research and testing beforehand. It's clear that while the company may have some flashy offerings, there are serious questions about their commitment to quality and their treatment of employees.

So, I recently purchased numerous plugins from PixelFilmStudios, and unfortunately, I have experienced quite a few issues. Initially, the plugins did not require a restart or access to any part of my Mac Finder, which was convenient. However, all of the plugins that I purchased from PixelFilmStudios have suddenly stopped working, and I have not faced this problem with any other company before.

What's even more frustrating is that the process to re-download every plugin is not smooth, to say the least. On top of that, the company requests access to your computer data, and I, for one, am not comfortable granting access. In this day and age, I cannot risk having a random individual take a look at my confidential files or data, and I'm sure most people feel the same way.

I cannot stress enough the need to exercise caution when downloading anything from PixelFilmStudios. Please make sure you read and understand all prompts that appear during the download process before initiating it. It is also important to note that this is a one-person company. While that fact alone does not warrant distrust, this issue has made it challenging to feel comfortable enough to continue doing business with PixelFilmStudios.

I have had quite a frustrating experience with Pixel Film Studios over the years. Despite purchasing several of their plugins, I have consistently been disappointed with the quality of their programs. The plugins are either overly complicated, or they are too heavy for my system to handle, causing numerous frustrating bugs and issues.

One particular plugin that I purchased recently, called "Propuppet", caused me a great deal of frustration. So many users had problems with this plugin that the developers created a second, supposedly "better", version. Unfortunately, the first version didn't work at all - I couldn't even activate the keys - and the second version was completely unrecognizable by my system.

Considering the relatively affordable price of this plugin (only USD 17.-), it was disappointing to say the least. In the end, I decided to cut my losses and instead bought a similar plugin from MotionVFX, which worked like a charm.

I must admit that this experience has left me feeling quite disillusioned with Pixel Film Studios, and I doubt I will be purchasing any more of their programs or plugins in the future. For other users who are considering using their software, I would recommend exercising caution and researching thoroughly before making any purchases.

As someone who has been a loyal customer of PixelFilmStudios (pixelfilmstudios.com) for quite some time now, I've got to say that I'm extremely disappointed with the recent changes they've made to their installation process. In the past, I have purchased many of their amazing plug-ins, but lately, the install process has become more and more frustrating.

They now require at least one reboot during the installation, and I find myself uninstalling and reinstalling several times, only to be met with disappointment when the plug-in is still not installed. It's been very disheartening, to say the least, and I must say that I've started recommending people to stay away from PixelFilmStudios.

I understand how important it is to have a stable installation process and solid customer support to back it up, but PixelFilmStudios seems to have missed the mark completely. Their website is not reflective of the latest install tool changes, and it still shows a fast and easy installation process, which I find to be highly misleading.

As someone who has purchased several hundred plug-ins from several different companies, I can say with confidence that PixelFilmStudios is by far the most difficult to install. Even worse, the installation process puts things on your computer that it shouldn't, leaving me feeling cheated and ripped off.

Overall, while I would have loved nothing more than to continue supporting PixelFilmStudios, I simply cannot recommend them anymore. The hassle of trying to install their plug-ins is simply not worth it.

Unfortunately, after recently purchasing software from PixelFilmStudios (pixelfilmstudios.com), I was left disappointed with my experience. While we had previously used some of their tools with success, our recent installation of the PFS 3D Corporate set on our well-equipped MacPro editing deck encountered severe issues. The new tools took over our processor capacity, making the entire machine sluggish and difficult to use. Even after multiple restarts and re-installations, the problem persisted. To make matters worse, customer support was unresponsive and unhelpful, offering only a single unhelpful email response after three days of waiting for assistance.

As someone who relies on high-quality video editing software, poor customer service and problematic tools are frustrating and ultimately prevent me from completing necessary tasks on time. It's disheartening to have expectations for a reliable product shattered in such a manner.

Additionally, I found it concerning that PixelFilmStudios' billing option was not functioning properly and we were forced to use PayPal instead. These little snags can add up and create an overall negative impression of the company.

While I have used PixelFilmStudios in the past with decent results, this recent experience has made it clear that their software may not be the best option for my future projects. I hope that others can be spared the same frustrations and are able to find reliable editing software and customer service elsewhere.

I recently purchased plugins from PixelFilmStudios, but unfortunately, I have been facing some issues with their products. Initially, I received excellent support from them when I first downloaded the plugins to my system. However, the problems started recurring often, and now, I am experiencing numerous issues with their plugins, which is quite frustrating.

One of the recent issues I faced is when I was exporting videos, I received errors such as "plugins not responding," particularly towards the end of the export process. As a result, the exported video contained a red screen. This problem is random and unexpected, and updating the plugins doesn't seem to help in any way. Furthermore, it is sad to mention that the remaining downloads disappear when you want to re-download the plugin, which makes things even more complicated.

To make things worse, the frequent red screens have made it difficult for me to rely on these plugins anymore. Even though I have the latest version of FCP and Mac OS, these plugins remain problematic and unreliable. When I reached out to PixelFilmStudios to return my money, it was unfortunate that they declined because of their short refund policy. This is unacceptable considering their plugins have failed to serve their purpose for an entire month now.

In summary, I don't recommend purchasing plugins from PixelFilmStudios. While they may seem an excellent option at first, they are not worth your time, effort, or money. Therefore, I suggest that you explore other providers where you can get quality and reliable plugins. Avoid PixelFilmStudios at all costs and save yourself the trouble of trying to troubleshoot why their plugins won't work.

As a veteran film and video editor with 30 years of experience, I have enjoyed using PixelFilmStudios' plugin products. However, I must admit that I have had a lot of trouble with the reliability of their products lately. It seems that their plugins can suddenly and unexpectedly fail to work on a variety of different projects. Sadly, I have experienced a significantly higher failure rate with their products than with any other plugin vendor. As a result, I have made the difficult decision to no longer purchase from them.

One of the reasons I have decided to look elsewhere is that PixelFilmStudios has no phone support available. Furthermore, the quality of their app is extremely flimsy, and the update function has never worked properly. Additionally, their technical support is very thin and, if they cannot solve a problem with a conventional quick fix, they will invent a technical reason in an attempt to avoid blame.

In one instance that I experienced, they blamed my external drive for blocking their plugin, despite there not being a 100% correlation. This experience, combined with the fact that their effects look nice in promotional videos but often fail to work reliably for clients, has led me to believe that their inconsistency and high failure rate are unacceptable.

Therefore, I highly suggest checking out the FxFactoryPro collection as an alternative. I have found their products to be far more reliable and their support team to be much more responsive and knowledgeable. In conclusion, while PixelFilmStudios may have some great effects, their inability to provide consistent, reliable products makes them a less than ideal choice for any professional editor.