Phoenix Remanufactured Transmissions — Bad product and REALLY bad customer service
I've been stuck in a PRT nightmare since Feb. 6, 2017!
It took two BBB complaints to get the owner to respond!!!
The owner, Frank Kuperman, did not return any of my phone calls or respond to my emails to resolve this matter. I shipped their junk tranny back to them April 23- after months of problem after problem with the unit...and sent him a friendly reminder that the bad unit had arrived and was in their hands now. The unit was supposed to be inspected the following week to determine if it was faulty due to their incompetence. Well, that turned out to be another lie told by this Kuperman character! Go figure. After emailing and calling this guy on a weekly basis, it finally took the Better Business Bureau of Arizona to get Kuperman off his duff and deal with the situation.
He finally agreed to refund $3000.00 which I have yet to see. I have sent in a complaint to the Arizona Attorney General, so we'll see where that goes.
Google search phoenixhardparts, phoenix remanufactured transmissions and phoenix retrans (I wish I had done this before dealing with this place) and you will see that they have built-up quite a horrible reputation. Not to mention hundreds of BBB complaints.
DO NOT DO BUSINESS WITH PHOENIX REMANUFACTURED TRANSMISSIONS!!
Frank Charles Kuperman, Owner of:
Silverado Industries, LLC
DBA: Phoenix Remanufactured Transmissions, LLC
DBA: Phoenix Remanufactured Transmissions Peoria, LLC
DBA: Phoenix Remanufactured Transmissions Gilbert, LLC
DBA: Phoenix Hard Parts Remanufactured Transmissions
DBA: Arizona Transmission Factory, LLC