Menu
Write a review
File a complaint
Pennymac Loan Services

Pennymac Loan Services review: Mortgage

S
Author of the review
2:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ran into some financial hardships, and I reached out to Pennymac, who instructed me not to pay my loan while it was in review and then after a few months, they sent me a letter that said I was going to be in foreclosure. So I could have made some type of a payment that would’ve not put me in such a huge deficit, but I was going on what they told me. I even received weekly phone calls from them that said there was no action required by me. I was honest and upfront about my situation. They had done a mortgage reconfiguration that only drop my payment like 100 bucks so it really wasn’t Helpful. And in fact, it was my original payment that they raised and I found out from a lawyer that there was no reason to raise my payment, but they wouldn’t consider that. Now I’m in a situation where I’m months behind on my mortgage and they are wanting to foreclose. They said that I was in default of the original loan modification, which wasn’t helpful at all and I wasn’t. I made those payments so I don’t know what they’re talking about. They lied to me. They led me astray, and they put me in a situation where they were going to benefit on a foreclosure and I’m gonna lose all my equity in my home. In this particular case they are wrong, I’ve hired an attorney to help me try to get them to reconsider and I’m making payments to them which is expensive and it’s just simply not right. They are horrible. They are not helpful and I don’t know what my options are but I have income coming in and I can make payments. I just had a lot of going on in my life, I moved to Alaska and then couldn’t afford to live there and they didn’t have the medical treatment that My Wife needed for her cancer so I had to move back so it was a double relocation took all my savings And put me in a really financial hardship. I accept the fact that those are the choices that I made, but I was trying to be responsible and reaching out to them and they were unreasonable and wouldn’t work with me at all. I said there was nothing they can do. I don’t believe there’s nothing they can do. I have over $80,000 in equity. They could’ve added my miss payments to the end of the loan they could’ve done a lot of things which they chose not to do so they can profit and benefit from my foreclosure. I had a lot of loss in my life. My whole entire family died, including my youngest daughter, and there were lots of medical expenses my daughter‘s bill even though insurance covered a lot of it was $1.6 million. She was in ICU for almost 2 months and There were a lot of deductible expenses that I really didn’t have because of the move to Alaska. My mom died my dad died. My in-laws died. My brother and my wife had cancer every time she had to go to chemo. I had to pay $50 co-pay and she had to go every day For two months that’s a lot of money and then after that she had to have radiation that was also a $50 co-pay every day for several months so I had a lot of outgoing expenses and I didn’t have any savings to draw from because I spent it on the moves and they would not listen. They wouldn’t wanna help me. They just said no there was nothing they can do and they proceeded with Foreclosure notification absolutely wrong not right. I’m a good person. I was a police officer for 18 years I had to retire early because of all the loss and mental health reasons so I do get a pension that I can afford to make payments. My wife is retired. She gets a pension and she gets Social Security so I have income coming in that I can make payments, but they are unwilling to work with me and I thinkit’s absolutely wrong. What they’re doing to me. I’m reaching out hoping that you can help me save my house.

Claimed loss: Over $10,000

Desired outcome: I want a payment that I can afford and add the deficit that I owe them added to the end of my loan or possibly refinance but through all of this my credit is destroyed

Confidential Information Hidden: This section contains confidential information visible to verified Pennymac Loan Services representatives only. If you are affiliated with Pennymac Loan Services, please claim your business to access these details.

0 comments
Add a comment
  1. Pennymac Loan Services Contacts

  2. Pennymac Loan Services phone numbers
    Click up if you have successfully reached Pennymac Loan Services by calling +1 (866) 549-3583 phone number 0 0 users reported that they have successfully reached Pennymac Loan Services by calling +1 (866) 549-3583 phone number Click down if you have unsuccessfully reached Pennymac Loan Services by calling +1 (866) 549-3583 phone number 0 0 users reported that they have UNsuccessfully reached Pennymac Loan Services by calling +1 (866) 549-3583 phone number
    Click up if you have successfully reached Pennymac Loan Services by calling +1 (805) 395-9943 phone number 0 0 users reported that they have successfully reached Pennymac Loan Services by calling +1 (805) 395-9943 phone number Click down if you have unsuccessfully reached Pennymac Loan Services by calling +1 (805) 395-9943 phone number 0 0 users reported that they have UNsuccessfully reached Pennymac Loan Services by calling +1 (805) 395-9943 phone number
    Mortgage Lender
  3. Pennymac Loan Services address
    3043 Townsgate Rd Ste 200, Westlake Village, California, 91361-3027, United States
  4. Pennymac Loan Services social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 18, 2026
  6. View all Pennymac Loan Services contacts
Pennymac Loan Services Category
Pennymac Loan Services is ranked 1 among 3 companies in the Loan Providers category

Most discussed Pennymac Loan Services complaints

I have a mortgage loan with PennyMac
1
(opinions to this review)