Buyer Beware….yes the lies are flying out of the Penguin Windows sales reps mouth but what most people do is Blame the sales rep. Well let me clue you in folks. I am a former manager of Statewide windows DBA Penguin Windows Yes it’s true the company did change their name due to the increasing number of lawsuits and bad PR. Under the statewide name and that’s about the only thing that is true about penguin. Just please remember all the lies I am going to clue you into started at the top of the company and some even at the factory level.
The canvasser or telemarketer or the Kmart/Home show sign up for the free energy inspection.
The company nor the sales rep are trained or have the thermograph equipment to do a real energy inspection of a house.
The appointment will only take 60-90 minutes. There is no way that the sales rep can measure all the windows and his pitch in 90 minutes. And yes the more you say NO the longer they will be wasting your time. In fact I have had reps in a house for over 6 hours. 3-4 hours is the norm for Penguin. 2hrs. is the norm for other companies.
You are told that you have blown seals on most of your windows that are just fine
They will sometimes test your windows with a heat lamp however they are trained that if you have a ok argon filled double pane window DO NOT TEST because it will test very close to the penguin window they are about to scam you with.
They will show you little samples of glass and put it in front of a 300deg. Lamp then will show you the little sample they say is the penguin window however if you look it says Maxus 10 on it not penguin.
The reason is that Penguin does not make windows they simply order them just like most other window contractors. There is no such thing as a “penguin window “it’s a Great Lakes Uniframe window system that penguin somehow got great lakes to put the penguin logo on the locks. Statewide or penguins marketing strategies earned them the exclusive rights to sell the uniframe window system in this area only. The uniframe window system is sold all over the country by companies like penguin the difference. Is you don’t see all the bad pr about the other companies….maybe they are honest ….hhmmmm just a thought.
The sales reps are trained to over measure your windows at least 2 inches each way (horizontal-vertical) and you are told that if you buy the windows there will be another employee called the critical measure guy coming buy in a few days to re measure your windows down to 1/8th” for a custom snug fit however when he does this he fills out what’s called a critical measure sheet the windows are then ordered 1inch under (horizontal-vertical) when they are installed the installers pack the gap with insulation rod.
The over measure does not seem like a big deal but here is the thing.
If your window measures 48x36 on your contract would read 88 united inches for that window at a price of approximately $19.00 per united inch there is a $76.00 difference now multiply that by how many widows you have and there you go….RIPOFF. a very good window of the same quality will cost you around $800.00 installed not cheap but compared to the penguin window at a whopping $1600.00 makes any other window on the market seems like a great deal.
Anyone that has purchased statewide windows or penguin windows to call the corporate office in Mukilteo Washington talk to the owner Dean Laou and demand your critical measure sheet and compare the measurements then demand the difference in cost or because the contract was signed with false measurements it is fraud and is void.
At over 2 times the price do they really need to rip you off on the measurements?
I am not a “disgruntled” worker penguin paid me very well and I enjoyed working for the company I just can’t stand a rip off.
The complaint has been investigated and resolved to the customer’s satisfaction.