The complaint has been investigated and
resolved to the customer's satisfactionResolved Peak Potentials Training — Does not honor promises
resolved to the customer's satisfaction
Before you shell out money for ANY courses, especially the advanced courses at Peak Potentials, you may want to confirm, in writing, that Peak Potentials will honor THEIR commitments.
We've paid thousands of dollars for Peak Potential courses including the Enlightened Warrior and Wizard Training. The trainings were awesome, we made some great friends, and we thought we could trust Peak Potentials. My husband and I attended our courses and camps here in California, about an hour from our home, and were assured that the more advanced courses would be held in locations other than Canada.
In anticipation of Peak Potential's premiere training, Mind of Steel, Heart of Gold, we paid a down payment for two people and made payments toward the upcoming Mind of Steel, Heart of Gold (MOSHOG) camp. That was in 2005.
For the past THREE years, however, we have been told that the course was "sold out" and that, if we chose to, we could go on a waiting list (which we did.) Peaks never bothered to follow up and ignored all of our e-mails. When I would call, I was told we were "still on the list." The only camp for MOSHOG, however, has been in Canada each year. The camp is offered one time each year, and located a full day of plane travel and transfers from our home. While Canada is easy enough to get to when one can make advanced travel arrangements, being on a waiting list without benefit of any notice is problematic under the best of circumstances. Work scheduling, in particular, was a challenge especially since my husband was in a senior management position and I was running two companies. I made this travel/work/scheduling issue abundantly clear when I registered and started paying for MOSHOG.
I was told, repeatedly, that if they could not get us in the third time that we could get our money back or transfer the course to someone else. And we still wanted to attend--until today, that is.
After numerous e-mails and faxes and waiting many, many times on hold, I finally got through to a customer service rep. An incredibly rude "customer service" rep at that. She informed me that she was the final decision maker and that there was no one above her that could or would give me a different answer.
We've not only paid many thousands of dollars--nearly $10, 000 for just the other courses not including travel, etc.--we have referred friends and family who have likewise spent thousands.
If anything, one would think that that much alone would warrant a bit nicer treatment.
At the moment, Peak Potentials has $3, 992.45 of our money. I was told on no uncertain terms that there was no way, whatsoever, that the money would be refunded and that further, more money would now be expected of us in order to attend. The rep had the audacity to tell me to "keep [my] emotions out of it" when I calmly questioned why or even began to defend my copious notes on this particular file. She left me with "you can try to sell the seats" and then hung up.
In other words, there was no way we can get the money back. And to add insult to injury, we are expected to pony up an additional $1, 797.00 IF there is space at the next camp, which, it would seem, is already full with a waiting list.
Wow. How professional.
So, just a word of caution. We certainly won't be referring anyone else to Peak Potentials and we are definitely letting others know about this injustice.