Payloadz — Internet marketing service
I had been a paying customer for years and decided to cancel my subscription because I was no longer selling many eBooks and found a service much cheaper. When I cancelled I got an email saying they downgraded my plan to a free account so I went back on their website to check it out.
When I got there I found that the plan I was paying $50 a month for was $19.95. After a internet search I found out that they have been charging people $14.95-$19.95 for the same service that I was paying $50/month for.
I asked why they didn't tell me and Shannon went off. The first words I received back were "No. You're wrong." Then tried to tell me my plan was cheaper because of some transaction fees (but I'm only selling a few small eBooks, $4.99 each). When I asked how the math worked on that I got another nasty reply. Before writing this I asked to work out the issue but instead she blocked me from their site and will not give any explanation.
There are a lot of companies that will work just fine for digital downloads, which is what I needed this service for. Shannon - who runs the company - seems to despise customer service and loves to be nasty and rude. She threatened me with reporting me to the credit bureaus because I tried to get part of my money back through Paypal. This company is one of the worst. Do business with them and when you need help you won't find a phone number or address anywhere. All you have is CEO Shannon to deal with. She's the best example of what not to say to your customers. Eventually she'll lose the business because other companies do the same thing for less and care about customers. Especially someone who has been a customer for many years.
All this could have been avoided by two simple words, "I'm sorry"...which for some reason was impossible to say. I'm not the only one who they have cheated, look around and you'll see.