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Accusations:
1-They tried to cheat on the dates of the financial quotes (quote will be invalid after 3 months)
2-They actually took more money than then initially quoted.
Prior to leaving Europe for a surgery with Dr Paul Nassif, in Beverly Hills USA, I asked his patient care consultant, Lisa Greene, for a financial quote: on September 2009. Lisa Greene sent me a financial quote dated: February 2011 (they tried to cheat and lied on dates!). You might ask, what is the point here? All Financial Quotes are legally bound by the agreement: ‘Quote is valid for 90 days, (If price increase within 90 days, we honour your quote if you schedule surgery after 90 days we adjust the quote)’. So they could change the price easily since the financial quote was dated on February 2011 not on September 2009 where my surgery was to be carried out around October 2009. Remember, February 2011 was beyond my surgery date in October 2009 (see uploaded document 1 for evidence).
In September 2009 I asked her again to send me a proper financial quote (dated in September) and she did (see uploaded document 1 for evidence).
I had my consult about (less then) 11 hours before surgery. They provoked me to sign a lot of documents and to pay immediately. I had no other choice but to blindly sign and to pay them immediately (pay both the financial quote and additional money), and honestly I had no time to reflect at all (and they prevented me from reflecting) what I was forced to blindly sign and pay. You can find the reasons for the planned forced signing and paying based upon their provocations and planed circumstances at the end of this complaint (scroll down, it is on another post).
Once at their clinic they gave me another financial quote of $20, 050.00 (with appropriate dates: October 2009) and from $16, 850.00 the price escalated to $20, 050.00 (see uploaded doc 3 for evidence). Under undue influence and subjected to their provocations I was mentally blind and had no other choice but to pay and sign.
11 hours after the consult I was shocked when I saw the rib doctor who wanted an additional $3, 600.00. I sensed that I was being ripped off and I warned him to back off. I cried; I did not know what to do!
Exactly after being awakened from anaesthesia (I was still in an unconscious state) Lisa Greene asked me where to find my credit card and took money from my credit card to pay expensive supplies from their store (which I already had).
I consider this to be a Trap, Scam, and Fraud – FINANCIAL ABUSE. According to online articles Paul Nassif is actually in a lawsuit with a large insurance company (CIGNA) claiming that the insurance compamy accused him of Fraud. Be Careful! I cried, cried, cried. I felt I was getting myself into something I would regret, and Paul Nassif left me with no money to correct what he left me with. Further other complaints about my experience will be posted gradually.
These are the reasons why I had to blindly pay and sign.
1-Consult and discussion were held after office hours (5 pm onwards) and I was hurried because Lisa said that ‘’she has kids awaiting her at home’’ and she started shouting at me because she wanted to go home,
2- since I do not read English fast they were let to explain the contents of all the documents (a large lot) and bills (as rapid as possible to accommodate their needs so that they will go home) and they misguided me. They failed to explain everything a customer needs to hear but they only explained things of benefit to them,
3- I was alone for the first time in the USA and I travelled for hours and they knew it- and took advantage,
4- A $2, 500.00 non-refundable deposit and other expensive medical tests (arranged by them) would have been lost if I refused,
5- I needed a medical certificate from Dr Nassif to show it to my local school since I was exempted for surgery and when I asked Lisa to have it she said ‘’not after your surgery’’,
6- And I was provoked to sign immediately and pay a large sum of money immediately under undue influence.
I am more than sure that they knew about all the circumstances!
I had my consult about (less then) 11 hours before surgery. They provoked me to sign a lot of documents and to pay immediately. I had no other choice but to sign and to pay them immediately (pay both the financial quote and additional money), and honestly I had no time to reflect at all (and they prevented me from reflecting) what I was forced to sign and pay.
The image attached to this complaint is an email reply from Lisa Greene, Paul Nassif’s patient care consultant. The date of the email reply indicates 23 rd September 2009- and I actually received a Financial quote from Lisa Greene dated February 2011.
Also be aware that Paul Nassif and his lawyer tried to stifle my rights of freedom of speech on the internet. Paul Nassif made me sign for a ‘Privacy’ contract, commonly known as a ‘Gag Contract’. This contract is not binding me since I do not live in the US. I would not be surprised that there are others like me in the US who cannot speak publicly about a horrible experience since, I assume, are bound by such a contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am the author of this post with the name Rhinospecialistaaaaa.
Please note that my concern with Dr. Nassif has been positively rewolved. I wish to remove this post but this site is not allowing to do so.
Reason why I cannot sign in with the same username is because I registered with an Aol account and complaintsboard does not send a confirmation code to Aol accounts in Europe.
I am the author of this report. Due to particular circumstances I would like to ask the moderator to remove this report or ask you to ignore this report. Unfortunately, I cant edit the post. However, my sole message that I want to inform you about is that: the Dr. is not a 'thief' if you can see what I mean, but I (myself) do not want to do 'business' with him. If I were to return back, I (myself) will not go for him. Having said that, I m not asking you to avoid his services (that s not my job-it s up to you), but I (myself) ll not.