The complaint has been investigated and
resolved to the customer's satisfactionResolved Parkland Development — Beware
resolved to the customer's satisfaction
Watch out for Jon Rooks and his development companies. He has a track record in Grand Rapids of building sub-par quality condos.
His main outlets for his development projects are Parkland Realty, Parkland Properties, Parkland Development, and Parkland Development of West Michigan. He has many business entities, so you never know which one you are dealing with. His biggest project is the Boardwalk Condos in Grand Rapids, and he is also working on developing Highpoint Flats in Muskegon.
Beware of Jon Rooks, his development companies, and his main partner in development, Brad Gruizinga. These people mislead buyers, provide extremely shoddy and low quality workmanship, cut every possible corner, lie when they are confronted, and then absolve themselves of any ownership of problems after the sale, leaving their customers with unfinished condos and bad quality work. Here are just a few actual situations that purchasers of Jon Rooks' condos have experienced:
1. Low quality construction work with little soundproofing. Many owners of Parkland condo developments experience major problems with sound transmission between condos and with hallways and common areas. No insulation was used in walls, leaving just a few layers of drywall between units. Hearing your neighbors talk or smelling the food they are cooking are common experiences. Sales literature spoke of "excellent" soundproofing. However, when confronted with this, residents are told to get sound tests, at the cost of several thousand dollars, before they will lift a finger to help out. Even then, residents are strung along until they simply give up trying to get anything fixed.
2. When you close on your condo, you are given a "punch list" of construction items that need to be corrected. You see, Rooks and his company pressured many people to close on their condos before they were completely finished. The problem is that once the closing documents are signed, Parkland and Jon Rooks are completely absolved of any further legal responsibility for the construction. People that closed on their condos years ago still have not had their punch lists completed. Jon Rooks and his partner Brad Gruizinga won't lift a finger to get things done. Some examples of ongoing problems are soundproofing (previously mentioned), peeling paint, poor drywall workmanship, plaster that was very badly repaired, leaking windows, incorrectly completed flooring, construction plans that were not correctly followed, etc.
3. Jon Rooks and his company advertising one of his developments as "luxury condos." Owners were promised exercise facilities and two laundry rooms. However, after moving in, Rooks' company purchased used exercise equipment that broke down less than a year later. Owners were then stuck with the bill of thousands of dollars to replace the equipment. Owners were promised two laundry rooms, but Rooks decided that only one was necessary, with only two washers and dryers for 180 condos. After construction was completed, owners were told that it would cost tens of thousands of dollars to add additional laundry facilities.
4. Jon Rooks and Brad Gruizinga have the condo association documents written so that they maintain control over the condo association even when 95% or more of the condos have been sold. They appoint their pals to run the association board and do not allow owners to take control. They ensure that their buddies get the lucrative management and maintenance contracts, to the detriment of owners. They do not utilize the condo association to the best interest of owners, only to the interest of Rooks and his pals.
5. In one instance, the owners of a condo building were told by Parkland and Rooks that they were "testing" the look of cell phone towers on top of the building. After residents complained, they were told that they were being taken down. However, only weeks later, half a dozen cell phone towers were put up, only feet from people's bedroom windows. Residents were lied to and ignored when their concerns were brought up.
6. Jon Rooks and Brad Gruizinga make every effort to get residents to give up when they have problems with their condos. They both say that the other person is responsible and then conveniently forget to return calls. Residents have been screamed at, sworn at, and treated with extreme levels of cruelty and obnoxiousness by Jon Rooks and Brad Gruizinga. They work very hard to obstruct efforts of residents to get responses to problems. Most residents just give up and many have decided to move on or move out.
7. Jon Rooks is a pathological liar. You can't believe anything he says. Promises are made and they reneged. Rooks and his companies have a history of this behavior. They were even sued and lost over a broken promise several years ago. Whenever confronted with information about his broken promises, he claims that they were "misunderstandings." Jon Rooks should be treated at all times as though he is lying and working against your best interest. You should treat everything he says with extreme skepticism. He lies on a continual basis. Essentially, if his mouth is moving, he is probably lying.
8. If you go to Jon Rooks or Brad Gruizinga with any problems, you are treated as you in fact are the one that has done something wrong. If you complain about construction quality or broken promises, Rooks and Gruizinga will treat you as though they have done everything they possibly could and that it's outside of their realm of abilities to help you out. They will do nothing to help or fix things. Don't believe them. They are lying and just unwilling to help because it would cost them a few extra dollars. There is no corner they wouldn't cut to save themselves money.
In summation, Jon Rooks, Brad Gruizinga, and all the Parkland companies should be avoided. They screwed so many people over in Grand Rapids (both buyers and contractors) that they had to move on to Muskegon for their next project - Highpoint Flats. Watch out. Rooks and his companies used all the lowest bidders and lowest quality contractors in Grand Rapids. They apparently drove several contractors out of business, leaving owners with no one to turn to with construction problems. The contractors that worked with Rooks in Grand Rapids will not do business with him again.
Rooks has the nickname of "Jon Crooks" in Grand Rapids, amongst those who have done business with him. Essentially, it comes down to this: Jon Rooks screws people over for a living.
Stay away: Highpoint Flats in Muskegon and Boardwalk Condos in Grand Rapids.
Parkland Properties, Parkland Realty, Parkland Development, Parkland Development of West Michigan.