Papaya Gaming review: Solitaire cash

We are very near the end of the seasonal card contest. I needed one card to complete for the $150 prize. I was told the Missing Card Pack is a pack of cards that contains a minimum of 3 cards and guarantees at least 1 card that you’re still missing from your seasonal album, thus bringing you closer to completing the album and winning the grand prize

Yet when I asked support why, when I got a Missing Card pack, and I needed only one card to finish my entire set, that card was not in there, the support person either got me mixed up with someone else, or misunderstood, or something, and closed my account and confiscated all my money!

What kind of support is that? I need an explanation and no one will answer! I’m guilty of NOTHING and yet no answers? They say the ticket is closed and refuse to answer.

The only recourse they provided is : “In accordance with our terms of service, this notification is to inform you that your Solitaire Cash account has been closed. As such, we have gone ahead and refunded all of the completed deposits from the past 120 days”

But they haven’t done that either.