Outback Steakhouse review: 0114b-2 table 33 5:18p 10/1/19

I took my father in law to dinner with his wife and he ordered breaded shrimp. When his meal arrived it was grilled. He was told they would replace his order but he didn't want to make a fuss so he said he would eat what was given to him. The waitress said that she would comp the meal and told John, the manager. John came by the table and told us he would adjust the bill. When the bill arrived he had only taken $3 off claiming that it looked like my father in law had enjoyed it...really?!
I then insisted that he not only comp the meal but replace it with what he had originally ordered. This gentleman needs to be reminded that customer service is above all else in this business and being rude to customers is unacceptable. My family and I will not return to this restaurant until he is replaced.
0114-2 Server: Janet T. 10/1/19 Chip T. 33 Term 2
Outback Steakhouse #3469
979 Folger Drive
Statesville, NC 28625