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We engaged Out Origin for a critical web development project, expecting professional service and a functional e-commerce platform. What transpired was a systematic failure that fundamentally undermined our business objectives.
Initially scoped as a $12,500 Shopify enhancement, after 6 months from initial signing, the project dramatically escalated to a $65,000 custom Laravel development venture. Despite this substantial financial investment, Out Origin delivered absolutely nothing of value.
Critical Failures:
-- Complete absence of functional website
-- Repeated missed project milestones
-- Continuous billing without progress
-- Unprofessional and inconsistent communication
-- Total misalignment with project requirements
-- Zero accountability for project failure
The most egregious aspect? Out Origin has the audacity to showcase our unfinished project in their portfolio as a "success story" - a blatant misrepresentation of our catastrophic experience.
Our business has suffered significant operational disruption, financial loss, and missed market opportunities due to their comprehensive professional incompetence.
Country of complaint: Canada
Claimed loss: $36,000 - one year behind schedule to launch new website. Having to start all over again with agency search.
Desired outcome: Requested partial refund after Out Origin failed to complete design, forcing us to hire another designer. Agreed to credit, now refusing reimbursement. Claimed completion by April 2025 despite being over a year behind. Zero credibility.
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