Ourisman Lexus of Rockvilleauto loan / defective car

R May 29, 2019

pursuing a lemon law claim

Hello,
I purchased a used car from Lexus of Rockville on Saturday May 25, 2019 and as I was driving home I heard a "pressure buffeting sound" (sounds like a window is cracked - but all windows are up) I contacted Lexus on my way home and they told me to bring back the car. I returned with the car may 26, 2019 and the salesman and sales manager told me they would not take the car back because I pulled off the lot with the car. They refused to even look at the car. And informed me there was a no return policy. Which is ridiculous. Now, I'm stuck with a $50k that I can't drive. The noise is so bad it impedes my ability to drive, which is a complete safety hazard. I even asked Kwame and a manager if they could take this car back and let me finance a different car and the said "Absolutely not". Another Manager Steve sat quietly and didn't say a word - he pretended he didn't know anything. He didn't even try to help or assist. The management staff could careless. So, said to treat women this way. I have own 2 Toyota's and Never experienced anything like this. I wanted to do business with Lexus because I always had good experiences but I notice your customer service has fallen way behind the curve. Very Disappointing experience. Daily I deal with correspondences with the White House and customer service is always our one number one concern but clearly Lexus of Rockville does not believe in customer I'm requesting that this transaction be cancelled before Friday. Lexus is purchasing defective cars from auto auctions and is selling defective cars and making a profit. This is considered deceptive practices and fraudulent. Dealer is selling faulty vehicles and I'm requesting a refund
Cc:
Steven lee director of sales manager
Olin A Dunford - assistantships
[email protected]

Ourisman Lexus
15501 FREDERICK ROAD Rockville, MD 20855

Ourisman Lexus of Rockville
15501 FREDERICK ROAD Rockville, MD 20855

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