Good day
on the 3rd of October 2025 i applied for vehicle at Omars Auto and city dealership and i was approved by standard bank and they requested me to sign the contract online which I did and they sent me pictures of the car and it looked perfect. So they said since everything is finalised there are some things that need to be changed since it was second handed car but the process took long where I called them asking when can I come collect the car so they said they are done with everything so its ready for collection. On the day of collection after checking the car i found out that the car is in bad condition and nothing was changed as they promised, so I said am not taking it so can they cancel the deal and they agreed. December standard bank debited money for that car (BMW330i M Sport) I called them and asked why are they not cancelling the deal as we had discussed it and they promised by the end of the business day all will be settled but even today the account is still active. Around April was called by some attorneys saying the bank has handed over the account to them since its on arrears and i tried explaining the situation to them so I went back to the dealership only to find out that car is still there no one is buying it so I requested them to pay it off and send me settlement letter and they said they will process it. Later on that day was sent a screenshot showing they have paid and did future dated payment its going to reflect on the 25 may into the banks account but they were lying nothing was paid even today.
Country of complaint: South Africa
Claimed loss: VEHICLE (BMW 330i M Sport A/T(G20)2019
Desired outcome: Please close the account
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