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I ordered a pair of tennis shoes from omegawalk.com (which happens to have the same PO Box as StyleWe.com). It took almost a month to receive. They're too small and smelled like chemicals. I contacted customer service and they gave me 3 options. I can only get 50% of my refund plus I have to pay 15% restock fee and $12-13 for international shipping.
Desired outcome: A full refund $45.41
their website claims their shoes are for any width feet but the toebox was tight. their refund options is a loss all the way around.
1. Get FREE pair of shoes for a size replacement. No need to return the shoes back to us you just need to pay 12-13 USD for the shipping and packaging fee.
2. Return the shoes to our facility and we will refund you as soon as the shipment arrived it will probably take for 2-3 months to get delivered in China. You will pay the international shipping fee and we deduct a 15% restocking fee.
3. We will refund you 30% based on the amount of shoes you have purchased and you don't need to return the shoes to us.
so i spent 43$ only to get 11 back with option 3.