Okra & Mollyfrustrated

J
This review was posted by
a verified customer
Verified customer
Review updated:

What you do is cute, some people won't understand it, but it's really a great idea, but I am here to share my negative experience, unfortunately.
I ordered a big dog birthday cake before her birthday, but it arrived only the next day after we celebrated it.
Yes, you may say that our dog didn't give a darn about the cake and its delivery time. it's not about that. it's all about service. if you promised to deliver on time, please, do it, don't disappoint your customers...

Responses

  • Ve
    verysaddog Oct 07, 2019

    Agree...We had people over, other dogs and NO CAKE! I ordered it in plenty of time to arrive for her birthday. We left the next day to go camping, with our dog. We came home a week later to find a hard as a rock, couldn't cut cake that was in our mail box as the temperature reached over 100 degrees. A big waste of $36. and even though I complained to the store, never got an "I'm sorry". This company really doesn't care about your pet. Go local and get something from a pet store. Orka and Molly suck.

    0 Votes
  • Wh
    WHAT, really? Nov 05, 2020

    @verysaddog Well. Just put an BD cake order on the " The same day delivery " page and paid extra for the shipping as she has been mentioned ( $11 something ). I noticed there is no where to leave my dog's BD as the delivery date, I sent out email to request . Got back email to inform me that mostly it won't be delivered on / before my dog's BD. I requested to cancel my order since it doesn't make any sense anymore as BD cake. Then they told me there is a $4 cancelation fee and the transaction fees won't be refund as well!!! It all happened within half hour of our communication. What a business? What a rip off for nothing. They should make their website more clearly and DON'T HAVE A SAME DAY DELIVERY ORDER PAGE if you can't do the same day delivered service. BTW - who will pay a $30 something for the cake and another $30 something for overnight delivery?? Very bad and rude service.

    0 Votes

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