Menu
Login
I purchased an exotic pet from a reputable seller, she was using Ocean airway to have the pet shipped and sent to me. It has now been two almost three weeks, and they have been back and forth via email promising to refund all the money spent on this process, I have followed all of their requests and now they are not only REFUSING to send my money and in turn refuse to answer my emails or call me even though I have been patient and followed all of the emails. I have all of the emails from them and my responses. They were supposed to have refunded my full amount of 7,000 on October 13th, but they turned around and never sent my refund and asked for an additional 1500 without refunding what was already sent. This was supposed to be handled with them weeks ago and now they refuse to communicate with me. I only sent the "required funds" to them to complete this process and since it's dragging out, I now can't pay my bills. The time frame they gave me would not have been a problem but now I feel I'm being taken for a ride and I'm getting sick over it.
[protected]@oceanairway.com
[protected]@pncnational.com
https://oceanairway.com/
Country of complaint: United States
Desired outcome: My full refund as promised and my pets safe and healthy arrival.
I also have all the emails back and forth showing they claim refund for everything provided during the process, this is not me just trying to get money, their policy ensures it in every email for the protection coverage of the pet.
Your not the only one this is just happening to me… did you ever get your animal or refund? I paid for $650 for a special crate for my exotic animal because they told me it wasn’t in the right one. Then they said I needed to pay a pet insurance fee of $777 but it’s supposedly will be all refundable once I received my pet. I been jumping through hoops all day trying to get her to me but they are playing games… highly upset I saved the transcripts as well
No! the email and website were taken down and today when I went to follow up all of the info was listed as unavailable! so Now I am out of everything put into this.
your description matches mine exactly!
So is a scam did you guys ever got your pets