This is to inform all business / new customers about Nuvox. We signed up for their service to provide our office with internet & phone service back in Oct 2006. All service has been great. But for people who are looking at them for service, take a second look before you sign.
Why I say this is that we have a 3 year contract with them, and buried in the contact it says that they can raise the price of your service to anything they want to. I had to go back a take a second look when I got this notice on our bill about a rate increase. I called customers service about this and they said there was nothing they could do.
A contract is for a fixed price, not so they can up it later. I have read other contacts from all the other companies & Nuvoxs contract is the only one that I have found that does this. All other contracts read that they will notify you of a rate increase 30 days before the contract is set to expire, so you can agree to the new contract price or cancel the service.
We where paying $480.00 per month starting in OCT 2006, now at DEC 2008, we are paying $540.12 per month. Over a 12 percent increase, and our contract is not up until OCT 2009. There has already been 2 rate increases.
We where going to adding more services to Nuvox, but when they hit our company with this, we decided not to give them any more business. And on top of that, we tried to talk to our sales rep & they will not even call you back, after leaving 4 messages.
This may not seem like allot to a larger business, but when we set our budget for a certain year and then they pull this, this is a company that I do not want to do business with. THIS IS JUST DIRTY BUSINESS.
If anybody wants to contact me on this you are more then welcome, I will be more than happy to share all the information I have.
The complaint has been investigated and resolved to the customer’s satisfaction.