Menu
Write a review
File a complaint
NutriSystem

NutriSystem review: Being billed for club advantage 6 month membership after cancelling nutrisystem over a year ago

L
Author of the review
12:59 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I cancelled my Nutrisystem plan 1 1/2 to 2 years ago and did not sign-up for the Club Advantage plan. I received an email that they had processed a payment for the next six months and billed the credit card I had used before. I could not get through on the phone to question and cancel the charge, so I called the credit card issuer and cancelled the card and stopped all future payments, only to discover that this was not the first charge for the plan - apparently I had missed the charges before. I was on hold for an hour with no one ever answering, and as instructed by the hold message, tried the Chat, which would not engage, then tried to find an email address (Nutrisystem.com is the one given in the message) and there isn't one on the website. I want refunds for every charge for this plan. I've had the credit card reissued with a new number to avoid future attempts to charge me. I do not believe this was a mistake. I believe that Nutrisystem may be having its customer service people engage in a fraudulent sales practice.

Desired outcome: Full refund of all charges for the 6 month advantage plan back to the date they started.

Confidential Information Hidden: This section contains confidential information visible to verified NutriSystem representatives only. If you are affiliated with NutriSystem, please claim your business to access these details.

0 comments
Add a comment

More NutriSystem reviews & complaints

NutriSystem - ripped me off 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NutriSystem - nutrisystem does not let customer close account online 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NutriSystem - the stuff is terrible 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
NutriSystem - Beef Stew
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NutriSystem - The entire Nutrisystem brand
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NutriSystem - customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NutriSystem - Subscription
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
NutriSystem - money scam
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all NutriSystem reviews and complaints
  1. NutriSystem Contacts

  2. NutriSystem phone numbers
    Click up if you have successfully reached NutriSystem by calling +1 (800) 435-4074 phone number 0 0 users reported that they have successfully reached NutriSystem by calling +1 (800) 435-4074 phone number Click down if you have unsuccessfully reached NutriSystem by calling +1 (800) 435-4074 phone number 0 0 users reported that they have UNsuccessfully reached NutriSystem by calling +1 (800) 435-4074 phone number
    Click up if you have successfully reached NutriSystem by calling +1 (800) 585-5483 phone number 1 1 users reported that they have successfully reached NutriSystem by calling +1 (800) 585-5483 phone number Click down if you have unsuccessfully reached NutriSystem by calling +1 (800) 585-5483 phone number 2 2 users reported that they have UNsuccessfully reached NutriSystem by calling +1 (800) 585-5483 phone number
    Customer Service
  3. NutriSystem emails
  4. NutriSystem address
    600 Office Center Drive, Fort Washington, Pennsylvania, 19034, United States
  5. NutriSystem social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 25, 2026
  7. View all NutriSystem contacts
NutriSystem Category
NutriSystem is ranked 4 among 41 companies in the Weight Loss category