The complaint has been investigated and
resolved to the customer's satisfactionResolved Norwalk Furniture — Damaged products
resolved to the customer's satisfaction
I have recently purchased $20, 000 worth of furniture from Norwalk Furniture and it was delivered to my home in substandard condition and damaged. At the time of delivery I was not home to inspect the furniture and I told Norwalk delivery that I would inspect the furniture with my sales rep the following day. Upon inspection, we (my sales rep and me) found that every piece was poorly constructed and/or damaged. My sales rep acknowledged the issues but said it was no longer her issue and that it was up to the corporate office as to whether they will return the furniture.
The corporate office claims that their substandard craftsmanship falls under product warranty even though I have rejected the delivery. This business practice has made their poor quality product my problem.
My concern is that Norwalk Furniture claims that they manufacture quality furniture. The furniture that was delivered was of poor craftsmanship and the legs on most of the pieces are falling off. I no longer have any confidence in the company and I feel that other consumers need to be made aware of Norwalk Furniture's deceptive policies and practices before others are mislead.
My expectation from a supposedly quality furniture manufacture is that my furniture would be delivered in perfect condition; not every piece broken, damaged and needing to be completed reupholstered and repaired.
The issue in a nutshell: Norwalk Furniture sells you on their quality furniture but manufactures a substandard and damaged product. Because of their business practices, their failure to meet their own quality standards then becomes a major problem for the consumer.