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North American Directory Assistance alleges that we owe them charges for online listing of our company. The listing was never authorized. All they have is a recorded conversation with our Administrative Asst. confirming our address to send the invoice. They claim that our Administrative Assistant authorized the listing. Our administrative assistants are never authorized to enter into any contracts with anyone without permission from the Company Officers. North American Directory Assistance first invoiced us for $764.95 for one year of listing. They now want us to settle for $364.95.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you that it is a scam. They charged us $599 for a directory listing we did not approve, although they claimed we did. When our marketing person requested an invoice or some form of documentation they used that as "proof" that we agreed to services. I finally contacted Better Business Bureau and almost immediately they backed off. 'Carol Scott' from US Directory responded via BBB that she has now zeroed out our account and put us on their Do Not Call list. Hmmm, why wouldn't they do that before when I complained over the phone?
I have had the same experience with this company. They call and say the have to invoice you to close your account. Then send you collections with the Ruben Vadia agency and now they are harassing me to pay for an invoice I never authorized. They also went as far as to say I am required to list with them so I can be eligible to apply for Federal Grant funding.
They are using a scam collections agency as well called Ruben Vadia. I have reported these to the police here and you should just ignore all the invoices that they send.
I am currently dealing with this so-called "company". First off, when I tried to contact them about on invoice that I had received, they told me that one of my staff members "agreed" to the listing and that they had a recording of that conversation. When I asked to listen to the recording myself, they gave me a "regional" number to call, (which was where they apparently kept these "recordings"). Of course, I called this number and got no answer OR message, the phone just rang and rang.Lately, I have been getting "collections" notices from them. These notices don't come from an actual collections agency, they come from their 'internal' collections "department". These notices threaten legal action and use persuasive language, but it's ALL A SCAM! Some of the language in these notes is almost laughable. They pretty much say "I know your company screwed up when you ordered your listing, but you still have to pay us". They have even gone as far as saying that they will "reduce" the invoice amount if I agree to pay it right away! Additionally, when I (the manager) am contacted, they use very 'careful' language with me; but when another staff member answers the phone, they get litigious and threatening.
I have recently contacted the Canadian Competition Bureau, who told me that these guys have been doing this for years and that legally, they didn't have a leg to stand on. I have also filed a complaint against them.
If you get an invoice from this or any other similar company, DO NOT PAY THEM, EVER! This is all a scam, and their practice of invoicing you and not letting you cancel such an order is against the Canadian Competition Act.
As a business manager, I deal with reputable listings companies (like Yellow Pages) all the time. We have phone meetings, we see proofs of the proposed listings (to make sure info is correct), we know our company reps by name and we sign CONTRACTS in FACE-TO-FACE meetings.
NORTH AMERICAN DIRECTORY ASSISTANCE IS A SCAM COMPANY. THEY HAVE HAD COMPLAINTS FILED AGAINST THEM WITH THE CANADIAN COMPETITIONS BUREAU. DO NOT PAY ANY INVOICE THEY SEND YOU, AND DO NOT FALL FOR ANY "THREATS". ALL OF IT IS FAKE. ANYONE CAN LEASE OFFICE SPACE, A P.O BOX, OR BUILD A WEBSITE FOR PENNIES A DAY. THIS DOES NOT GIVE THEM THE RIGHT TO VIOLATE THE CANADIAN COMPETITION ACT.
Would you know anymore of these "companies" besides Bustabill that they own?
My boyfriend worked for this company. they want you to beleive they are the real 411 but North American Directory Assistance is a complete Scam. It is a small telemarketing room in downrtown MTL owned and opperated by the scott Brothers and Ray. These guys have many telemarketing rooms and share their customers with everyone. dont be suprised if you get a call from BustaBill either that is there new company which is also a scam aimed at trying to eliminate all there competition and get you to pay there sister companys ect. You dont have to pay them NO MATTER WHAT THEY SAY. They cant do anything to you, even of they say third party collections or debt recovery its just a threat.Your best bet it to write to your attorny gen, The BBB and Phonebusters. Do not pay them even if they have a recording. most provinces and states wont even reconignize a verbal agreement and even if they do this scam co will never bring you to court as it is the last place they ever want to be. If you ever went after them legally YOU would win 100%. They are all a bunch of liars trying to steal your hard earned money Don't let them get you. next time they call tell them your reporting them and calling your lawyer.