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On Nov. 15, 2021, I ordered two Dewalt generators from Home Depot, valued at $1, 800.00, weighing 175 lbs each as Christmas gifts for my sons. I had the option to either have the generators delivered to the store for pick-up or have them delivered directly to my home. On Nov. 23, I received an e-mail and a phone call stating that delivery would arrive on Nov. 24th, between the hours of 12 pm and 3 pm and a half hour courtesy phone call before delivery. I sat outside with my wife until 12:30 pm waiting on delivery, at which time we went into our house, to check my computer for any updates. At approximately 12:55 pm I received an e-mail from NSD stating that delivery was made at 12:42 pm, and never received a pre-delivery courtesy call, or observed a truck parked in front of our home. I checked property, No delivery was made. We immediately called NSD to locate our missing delivery and were unable to get in touch with a live person, after being on hold for fifteen minutes, their recording states that they'll call you back. At 11:00 pm an NSD representative returned our call, but was of no help. After approximately two dozen phone calls, over a period of several weeks, we were contacted by Barbara, from NSD's, "extra mile team," who stated that she contacted the terminal located in Farmingdale N.Y., whose driver had taken a photo of the house where the delivery was made, showing the boxes in front of a yellow house with red brick. When I described my house as having tan siding with with black shutters, she googled earth our location and responded "OOOPPS." She then asked if we had just remolded the front of our house in the past two weeks, we responded with an indignant No. At this point she stated that NSD had 72 hrs. to investigate and resolve our missing delivery complaint. After receiving no call backs from NSD, and no resolution to our problem, we re-ordered two new generators from Home Depot on Dec, 3, and had them delivered directly to the store. Home Depot delivered them to our home on Dec. 11th. Home Depot, Citi bank and the Better Business Bureau are now Investigating NSD with regard to their apparently fraudulent delivery practices. We have not been contacted by NSD since Dec. 2. As of Jan 24, 2022, which is two months to the day on which I did not receive my delivery from NSD, I received a letter from Home Depot credit services stating that they have credited my account in full. AVOID NSD AT ALL COST.
