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Received an automated phone call from NSD on 11/16/2022, scheduling my item for delivery on 11/18/2022. Information included in the call was that I would not have to be present for the delivery, that it would be placed in a "dry location." I was home all day anyway, but there was no delivery. I called later in the evening to inquire what time to expect the delivery, and the woman that answered said the terminal was closed for the weekend, and I should expect a call to reschedule the delivery on Monday, 11/21/2022.
I never did receive that call, and during over the past three weeks I have phoned, emailed, and sent chat requests to the company. The only times I have gotten calls back have been very late at night - one literally 12:30 am. They always say they are "escalating" the issue; someone will call and schedule, etc., but it is never rescheduled. I have called Home Depot twice, and both times the reps have acknowledged that this is a KNOWN and ongoing problem with NSD, and yet they continue to ship with this fraudulent company.
If I could go and pick up my item, I would - but I'm unable to find any information on where the local terminal is physically located. Nor can I find a phone number where someone actually answers the call. For 3 weeks, NSD has held an item that belongs to me, and I would press charges if I could locate the local terminal.
Desired outcome: Deliver my item by 12/9 - undamaged.
