Nick Scali review: Worst ever

The worst customer experience and arcane rules ever experienced
In a world where retailers both online and bricks and mortar have a growing understanding of the importance of both customer service and fast delivery times, Nick scali are firmly bucking the trend and stoically adhering to placing rules on their customers for very minimal outcomes.
I wanted to purchase a coffee table to match a dining table I bought online and the following is the sequence of events:
I rang the online team to purchase the coffee table and was informed it was being discontinued so only available as floor stock in store.
And that’s when the rules started:
They couldn’t tell me which stores had them and I would need to ring the stores individually
I found that castle hill had stock when I rang them and said I would purchase it could they take my credit card and have it delivered. I was told that their rule is that customers must come into the store to pay.
Following the rule like a good customer I went into...t will be transferred to the warehouse and then scheduled for delivery which will be $80, they are our rules and we don’t change them for any customers no matter how much they try to convince us.
Finally I asked about collecting from the warehouse and was told that I would need to take 2 people as they have a rule that they will not help customers place their purchases in their car.
Amazon built an empire on understanding customer service and efficient delivery, Nick Scali will be successful at turning an empire into a sole trader if they continue to treat customer needs as an unnecessary factor in designing their logistics strategy.
I only hope the absurdity of placing insane rules on customers in a time when all other retailers are strategizing on how to maximize the value of their bricks and mortar in an increasingly online world.
Nick Scali have lost my future business as I prefer dealing with their peers who clearly understand the importance of customers to a retailers business.