Nexus Auto Transport review: Auto transport

On February 24, 2026, I contracted Nexus Auto Transport to mov my vehicle from Virginia to Texas. Communication was initially fine then got worse. The truck showed up later than scheduled and picked up the vehicle. The vehicle was in mint condition. When the vehicle was delivered it had a bad film of chemicals all over it. In addition, there was a significant gouge in the paint and front end. Nexus was contacted and advised it was not their issue, and I would have to contact the trucking company they contracted for the transport. When I asked for the insurance information, they said I would have to get that from the company as well. When I attempted to contact the trucking company, I would get no response to text, email or phone. After many more emails and calls to Nexus they finally provided an insurance certificate and advised I had to contact the insurance company. When I attempted to contact the insurance company, they advised they were the liability carrier and could not cover damaged cargo. There was no cargo insurance listed on the certificate of insurance. Again. I contacted Nexus, since the trucking company, would not respond, and they stated they cannot help that it is my problem with the trucking company.

The damage cost $1,400 to repair out of my pocket because Nexus failed to assist with the carrier they contracted. In addition, four weeks after the transportation, I received a toll bill for failing to pay violation from HCTRA because the truck driver had taken my vehicle off the truck and used it for his personal use in Houston going through $100.00 worth of tolls. The vehicle was then delivered to the destination.

This company has been a nightmare to deal with and now will not respond as well. A $1,000 transport has now cost me $2,500 and I now have to file lawsuits against the carrier and Nexus to recover my damages for something that could have been handled by the insurance company except that Nexus is using uninsured contract carriers.

View 0 more photos