New Plymouth Airport review: Flight Attendant

Flight attendant. Sam Hart.

NZ8038 Monday 5th Feb 2024. I arrived having checked in online and was there at 11.30 with my flight taking off at 11.50. My bags were checked in, passport checked and my name came over the tannoy for boarding. Sam then says I cannot board and all flights are subsequently cancelled with my connecting international flights cancelled also. I asked if I could take the next flight to Auckland and he said no as he had put me on the system as NO Show. He then said to go back to my original ticket provider. He then just walked off. I spent the next 3 hours on the phone to Flight centre emergency line being put continually on hold. They were trying to issue me a brand new ticket as they said my tickets were non transferable. 3 hours later an older flight attendant came over to see if she could help as I was clearly stressed. I am registered disabled and wear a lanyard to show that fact. She explained that she was very sorry that I had been treated this way and that my tickets were still live and to go back to my original ticket provider. That is in London and they were closed so I had to go back to my daughters, 1 hour away, wait until their office opened and they re-booked my flight at a cost of £700!