NCC/Commonwealth Financial Systems, Inc. — Harassment
On Friday, February 19th, 2010, I received a telephone call from the number [protected], which identified themselves as NCC, a division of Commonwealth Financial Systems, Inc. The call was in regards to a debt owned by the woman who held my cell phone number two years ago, before I registered it with Verizon Wireless.
When I attempted to tell the representative that I was not this woman and kindly asked him to remove my number from their call list, he hung up on me. I called back, and immediately asked to speak to the floor supervisor. Again, I was hung up on. Finally, I called the corporate offices, but was first transferred to the customer service. The representative told me to "get over it" and then called me a liar, to which I responded that I was going to file harassment charges against their company.
I immediately called the Federal Trade Commission, registered on the National Do Not Call List, and filed complaints with the Better Business Bureau, the Attorneys General of the State of Florida and the Commonwealth of Pennsylvania. I contacted John Kotula, NCC's CEO, and was able to speak to his secretary. I informed her that I had filed complaints with the above mentioned agencies, and that I was not going to accept this harassment any longer.
I wholly encourage ANYBODY who has had to deal this this abuse to do the exact same thing.