Navien/CR201A-NA — Company does not stand behind product
Bought this unit three years ago brand new and had the builder install it. within the first six months no hot water. So the tech from Navien sent me up to the attic where it is installed to clean the flow sensor. Now I am not a plumber and told him so. But I worked through it. Now 2.5 years later and a few more cleaning of the sensor the unit is now leaking water into my attic. Instead of the tech taking charge he tells me I will need to call a plumber out to verify the warranty then he will send all new hoses and elbows and a new board for the unit. Then I get to pay again for the plumber to come out and replace their defective parts that they should have gotten right the first time when they manufactured the unit. In the mean time the unit is still leaking in my attic. If the Navien knows what parts they need to send as their tech suggested then why not just send the part so I only have to pay the plumber once? Also if they know what parts they need to send than they have had numerous issues and know it was poorly manufactured in the first place. This unit is dripping water directly onto the internal circuit breaker. How safe is that UL Ratings! So the Plumber is coming out tomorrow and we will see how Navien Handles it. I am not holding my breath!