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1) I was never given a tracking number. 2) My only contact from them was an original confirmation e-mail, with links for questions (didn't work, it said server error message 403 Access denied). 3.) I requested a password from them 3 times, they always send the same password that never works. When I signed up I was never given a option to choose my own password. And in order to view your order/account you need to sign in. So it seems as if they have a foolproof scam to keep you from resolving problems with your order. BEWARE! 4) The online help has NEVER responded to any of my 7 e-mails. 5) The phone number [protected] gives you NO option to talk to someone in person if you have a PROBLEM with your order, or choice to leave a message. Instead it refers you back to their online help. But, after messing around with some number combinations, I did find that extension #101 goes to Vanessa's voicemail. 6)I received only a PARTIAL ORDER after about 18 days, with a shipping document from 6540 Riverside Dr., Dublin, Ohio, 43017, with no explanation of where the rest of my order was.
Country of complaint: United States
Address: San Diego, California
The complaint has been investigated and resolved to the customer’s satisfaction.
I was also ripped off by them. The thing is, I ordered from them a few other times with only have a delivery time issue. It seemed to take forever to get my stuff! This time, no stuff, they charged my card immediately and I have sent many messages demanding my money back! Until reading your comments, I didn't realize that they were THAT close to me! I am going to check out the address you found in Dublin. I am also taking all of these complaints along with mine to the Columbus BBB. They took me for 86.54...never again. If it is up to me, I will shut them down!