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CB Automotive Fueling and Charging Review of Mr. Express Gas Station
Mr. Express Gas Station

Mr. Express Gas Station review: Offensive customer service

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9:35 pm EST
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Today 11/9/2022 close to 6 pm I came to Mr. Express gas station to purchase lottery tickets. After I order 10 loterry tickets and cashier print for me I give him my debit card to pay for it. Then cashier ​ answer that they not accept debit cards to paying lottery tickets. Then he pointeed on plastic screen with sign "lottery tickets only by cash". I before bought lottery tickets and mostly gas station accepted debit cards. Then I told him that I want to pay with debit card not by credit card. Then he answer that this gas station doesn't accept debit cards to pay lottery tickets. Then I just ask if they have ATM mashine to take cash to pay lottery tickets that he already printed. I withdrew money from my account. And paid cash for loterry tickets. Then I told him that he need to tell customer about that need to pay only cash for lottery tickets. Then he answer " What he supposed to say for each customer about it"? My answer for him was " I keep in my hand debit card all the time when I order lottery tickets." My tone of voice was normal througout the conversation. Then he told me that he doesn't see debit card on my hand. My answer for that was that I don't see this sign on screen that he mentioned before too. And I start to walk away toward door...Then behind my back I hear his voice clearly: " Because you are stupid". Then I turn my head and answer that he is stupid. Then I come out from gas station and took picture with adress of this gas station and phone. I come back inside and ask him what is his name. He replied with sarcasm different. And told me that I can complain about him anybody I want. ​ Then when I try to take picture of him he turn toward me with his back. Another cashier of this gas station was a withess to our hall converstaion. I want the management of this gas station to take action against this worker. And explain to him that his behavior was inappropriate attitude to customer and in future he is not supposed to allowed to himself to say harassment words towards customers even he think they not hear him. Please let me know about the investigation of this incident by my email. I read reviews of this gas station a lot customer complain about rud and offensive words cashier used toward customers.

Desired outcome: The officialy apologize for the inappropriate behavior of the cashier who provide offensive customer service. And want the owner will be informed about his worker's behavior and he will be fired.

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