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Momentum Direct

Momentum Direct review: unauthorized payments! 375

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I too ordered the free trial. I did receive the pills but could not take then because of medication I am taking. I called to cancel right away. The man said ok he would cancel my order. Only thing is two checks had already been written on my account. One for $49.95 and one for $58.95. I wish I had seen the complaint board before ordering. I spoke with my bank and I can contest the charges so that is what I am going to do. I will make a copy of all the complaints to help my case.

375 comments
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KRISTINA HUBBARD
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Dec 11, 2007 10:32 am EST

i HAVE HAD THE SAME PROBLEN THEY TOOK UNATHERIZED MONEY OUT TWICE AND THEN i DID GET AHOLD OF THEM TWICE AND THEY WERE SUPOSTED TO SEND A CHECK FOR THE 108.00 DOLLARS THEY TOOK FROM ME IT WAS SUPOSTED TO GET HERE YESTURDAY AND STILL NOTHING AND NOW THE PHONE LINE SAYS ALL CIRCUTS ARE BUSSY THIS PLACE IS THE BIGGEST SCAM IVE EVER INCOUNTERED THEY NEED TO BE SHUT DOWN.

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michelle brasher
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Dec 11, 2007 6:49 am EST

Yes this has happened to me as well, I even had the same problem when trying to call the # is not valid. Not only di they take out 58.93 I also got charged an overdraft fee of 35.00.

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terrica lorton
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Dec 10, 2007 11:26 am EST

I am very happy i found all these complaints... i had a baby in july and thought wow a way to lose 12 pounds before everyone sees me during the holidays. Perfect! And if i like it i would love to keep getting it! Until i get to where i want to be weight wise. So i ordered. Did my e check for shipping and handling and that was on the 29th of november... supposed to get it in 3 to 4 days... well... my account had been debited for the shipping so i thought... hummm why haven't i received it... called their customer service number and let me tell you i would have to call for about an hour straight to get ahold of anyone.then when i would... it would been a foreign person that spoke english... but not very well at all. they would tell me it was a problem in the shipping department. Well they have said that twice. i have emailed them multiple times and have got no response. So today i decided to get online and yahoo! search them and i found all these complaints! i just got off the phone with my bank and they closed my account for me and are mailing me a cashiers check for the rest of the amount. Thank god i found this though... or they would have been a step ahead of me too! someone needs to do something about this! they are doing this to way too many people. Of all the people that have filed a complaint on here think of all those that have been scammed that haven't. Some lawyer could make a very good case for all the people that have been scammed and make a ton of money! Well... if you decide to... look me up :D I am all for sticking it to these sons a l3!7

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Abbey
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Dec 09, 2007 5:16 pm EST

I was in the same boat as all of you. After the second attempt to take money out of my checking account, I closed my account on my bank's advice. Luckily I have an awesome bank that took care of all fraudulent charges and fees, and I caught it soon enough that I was able to stop payment on other things that might have cleared. I was lucky. After I closed my checking account, a third attempt was made and went back to them saying "account closed". If you are having trouble, do all of the following immediately. Close your checking account, and ask the bank to refund your money as you did not authorize the withdrawals. If they are any kind of bank they will help you. Contact the police and file a report. Contact the State's Attorney, or Attorney General, the BBB and the Federal Trade Commission and anyone else you can think of. Ask your bank to follow up on Federal Charges. That is what I was told by the Sheriff's Deputy that helped me. Contact the Credit Bureau's and have them place a Fraud Alert on your account. You don't need to call all three, whatever Bureau you call will forward your request to the other 2. Save any and all correspondence, bank statements, and copy's of the on-line check, your bank will give that to you. And by all means, sue their ### off if that is an option for you.

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Cassandra
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Dec 07, 2007 11:25 pm EST

Any one who has had problems with this place file claims with the bbb
The BBB that will handle your complaint is:
BBB of Metropolitan Houston
(Houston, TX)
1333 W. Loop South, Ste. 1200
Houston, TX 77027
Phone: [protected]
Fax: [protected]
Email: bbbinfo@bbbhou.org
Web: http://www.bbbhou.org

Momentum direct negatived my bank account over 300 dollars. The same way the did to all of you. So we all need to file complaints to stop these people because this is [censored].

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Julie Baker
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Dec 07, 2007 9:45 am EST

I read more of the comments posted here and wanted to say thank you to the person who posted a new number for contact. I called [protected] and spoke with DAVID BEESON. They have agreed to refund EVERYTHING... we'll see. They said there was a batch of orders that had been back ordered and should not have been billed to the customers... mine was one of them. They have promised to send me my refund expedited delivery.

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Julie Baker
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Dec 07, 2007 8:51 am EST

I am so upset about this company. I have called the number so many times and NEVER get an answer. I wish I would have seen all these comments before I got roped into this mess. I am over weight and I responded to the trial for 2-Day Slim Down to see what it was all about. I never received a confirmation email and I never received any trial product. I figured the transaction simply did not go through and didn't give it another thought until I was routinely checking my bank account online and saw that I was overdrawn. When I saw the check number I knew something was wrong because I remembered using that number for something totally different. That is when I began calling the company. Upon closely reviewing my transactions for the current statement I realized that the $58.93 that caused my account to be overdrawn was actually the second unauthorized amount they had withdrawn. They withdrew $49.95 approximately 7 days prior. In total this mess has caused me $150.00 in overdraft fees because of the snowball effect and the timing of my catching the charges. I WANT THIS COMPANY STOPPED! Let's do WHATEVER it takes to see that we recover not only our unauthorized charges and any bank fees charged but additional for the humiliation. I am very well known at my bank and keep my accounts in good standing - what an embarrassment to face them and say I've been scammed --- suckered --- naive --- gullible --- in an attempt to lose weight.

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robert timpson
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Dec 06, 2007 8:14 am EST

I had the same problem, i had three unauthorized withdrawals from my bank account. had to stop payment on any more withdrawals. trying to get money back. no answer at phone number and web site is useless. momentum direct is a big scam.

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Chris m Johnson
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Dec 05, 2007 6:50 pm EST

I too have been scammed by this company exactly like all of you. I don't understand how they can continue to do so and nobody stands in their way. Why can't they be stopped by anyone?

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Chris m Johnson
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Dec 05, 2007 6:34 pm EST

Yes. I too need to be added to the list of suckers that got screwed over by this company. I never received anything from them after paying the shipping charges and they have cleaned out my account since then. I don't know what to do about this either. I was injured at work and when things didn't heal as expected I was scheduled for reconstructive surgery requiring 12 weeks recovery minimum I wound up getting fired over it. I have been unable to work since July of this year. Thanks to this company it's very likely I could lose my house since I now have no funds to make my 12 hundred dollar mortgage payments alone, not to mention utilities and simple basic living expenses. I am all alone,without a job, with noone to ask for help. Can't something be done about these dispicable people?

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Tammy Moore
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Dec 05, 2007 9:42 am EST

I agree with Ben as I too have been recently scammed by this company. And I read all the terms and conditions when I purchased the trial sample. Which it did not state that I would be charged every week for a product that I have not even received! This company deserves to be taken to the cleaners! I am also having to close my checking accounts. I have also turned my complaint into the Better Business Bureau. I would advise that everyone else to do the same. I have also sent emails to the company that is hosting the website! And patiently waiting a response. I have sent several emails to Momentum Direct asking about my refund. And all I get is: [#QAG-871146]: CANCELED ACCOUNT‏
From: Momentum Support (home@momentumdirect.net)
Sent: Wed 11/28/07 11:33 AM
Reply-to: home@momentumdirect.net
To: imjstachevygrl@hotmail.com
Product needs to be returned for a refund to be issued.

Momentum Direct

Ticket Details
Ticket ID: QAG-871146
Department: Momentum Support
Priority: Low
Status: Closed

and yet I never received any stupid product from this worthless lying company! So if anyone else has an idea, I would love to hear it.
Thanks
Tammy M.

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Laura
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Dec 05, 2007 8:28 am EST

BIG ###ING SCAM! Don't make the same mistake I did! I got the product but they took out $167 dollars from my account before I noticed! I had to close my account and open a new one!

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MARIA MORENO
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Dec 05, 2007 7:42 am EST

FOR STARTERS I NEVER EVER RECEIVED THIS PRODUCT. THEN A WEEK OR TWO AGO I SEE A CHARGE IN MY ACCOUNT FOR THE AMOUNT OF 49.95 I NOTIFIED MY BANK BUT I STILL HAVE TO CALL THEM. THEN TODAY I SEE ANOTHER CHARGE FOR 58.93 I NEVER AUTHORIZED THAT! I AM VERY UPSET AT THIS. IS THERE ANYTHING ANY ONE CAN DO TO SHUT DOWN THIS MOMENTUM DIRECT? THANKS TO THEM I HAD BILLS TO PAY WHICH FOR THOSE I DID WRITE A CHECK, I BOUNCED AND NOW I AM ABOUT 404.00 DOLLARS NEGATIVE IN MY BANK ACCOUNT. NOT TO MENTION THE 5.00 FEE FOR EACH DAY IT'S NEGATIVE. THESE PEOPLE HAVE TO BE STOPPED.

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Carol Halvorsen
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Dec 04, 2007 9:36 pm EST

I did order the free trial the end of Oct and did not receive any
thing until today. I could not find their website today but found it last night and sent them an e-mail and got a reply that they would look in to it. Decided just now that I will go to my bank tomorrow and close my account before I loose any more money. It looks like it doesn't matter if you get ahold of anyone to cancel because they seem to take what they want.
Just can't understand why they can't be shut down before they rip off any more people

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Jack Russell
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Dec 03, 2007 8:01 pm EST

i have also been met with a similiar situation...on two occassion i have tried to cancel my suppose membership...which as of today had not even fill the first 4.95 order and i have been charged a total of 58.93 twice in the month of november already...again i am asking the bank to refuse request from this company and that in writing and by phone i am asking this company to discontinue charging my account for a product i have yet to recieve...as far as the bank is concern they state there is nothing they can do about the original or current transaction since i did at some point give my premission...if there is anything that can be done please let me know.

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Jennifer Morton
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Dec 03, 2007 8:03 am EST

My soon to be son in law sent a echeck to pay for the product in the amount of $99.90, got the product and changed his mind we sent it back return receipt and they signed to say they received the product that was on 10/18/07 and today is 12/03/07 and we still have not received the refund that he was promised would be back in his account with in 6 weeks... Can not reach them by phone, email, etc... I think something serious needs to be done about this, these people are scamming people and getting away with it...

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eumanie bastien
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Dec 01, 2007 10:16 pm EST

Momentum Direct took money from my account without
authorization. They took 58.93 on 10/29 and then they took another 58.93 on 11/23. It is not fair because I never
receive anything from them. They have to stop stealing
money from people like that.they have to stop going in
people bank account without authorization.

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Karen Sims
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Dec 01, 2007 3:27 pm EST

I have had the same problem with them there is no one to answer the phone & a check cleared the bank that was not authorized. I am contacting the BBB and report them there too. Everyone do the same and maybe we together can get them out of business.

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sammy rua
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Nov 30, 2007 12:06 pm EST

I disagree,Because i have worked for this company,BUt now i m with some other firm,,,actually company promotes many products under different names so it's true that above guy might be having two accounts.The thing is that one should read the terms and conditions before ordering the product and thats why the company runs away with every thing even if u go to bbb or attorney because everything is done as stated in terms and conditions.

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mistygirl06374
Plainfield, US
Nov 29, 2007 10:11 pm EST

You need to start calling the state attorney generals office, though they are NOT much help in my state. Then, contact the consumer fraud division in your state.

Start talking to local newspapers and tv stations and anyone who will listen. Share your experience everywhere on the internet in regards to your banking institution.

You are supposed to be protected from these things.

After that, contact federal agencies. Hungry legal aid lawyers and make a blog.

Don't let this go! Fight back.

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Vic
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Nov 29, 2007 2:02 pm EST

GUYS IF YOU WANT YOUR MONEY BACK DO NOT CALL THEM JUST go to www.momentumhelp.com and send in a ticket! I got my money back after I sent one in, for the full amount including the "free" trial amount and the almost $100 they took from my account afterwards. It worked for me, try it!

Don't waste your time calling, no one picks up or they don't help at all.

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Kim Je
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Nov 29, 2007 9:13 am EST

The same thing happened to me! That was crap... and when you call for help you can't understand the reps!

BUL****T!

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Tiffany Williams
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Nov 28, 2007 10:00 am EST

All of the above happened to me also! I am SO upset! I work in a bank and should have been able to smell a scam right away. I have lost 108.00 plus shipping from having to return the product form these stupid people. I don't money to just throw away like that! There needs to be something done about this place. I am getting ready to file a complaint with BBB!

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Larissa Clark
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Nov 26, 2007 2:36 pm EST

I agree totally with this comment...they took 58.93 out of my account the first time and then 49-95 out the next time...and it's almost christmas...i am thankful that my bank is closing my account and putting the money back...

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Tawana Philbert
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Nov 26, 2007 8:38 am EST

I am now caught up in this scam. Somehow they must have gotten my information from something else that I ordered. I have got the charge refunded on my account with my bank, but am trying to stop them from collecting any more money. My account is now overdrawn because they did a second charge on my account which I will go report to my bank and they will straighten it out, but I need to know how to stop them from collecting anymore money from my account!

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Marrilee Atkins
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Nov 26, 2007 8:37 am EST

I just wanted everyone to know that I did get all of my money back. I threatened to call the FTC and file with Texas Better Business Bureau. I don't know if that is what worked but I received a check through Fed-Ex. I also sent them an email through Momentum Directs website telling them they stole this money out of my account and I was going to pursue charges against them. Needless to say, I didn't have to, but I did file with the Federal Trade Commission. Everyone needs to do this!

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Sendy Morales
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Nov 19, 2007 8:11 pm EST

I agree all the comments. Same things happen to me. I ordered 2-day slim down, because they said to try it for free, all you have to pay is the shipping and handling which was $7.00. Month after, I found an unauthorized transaction at my checking account. Was charge $49.95. First, I can't think where I issued a check that cost the price. Then, the product came. And I found out that the unauthorized transaction in my account was from them. I emailed them, and make me sign-up for a reply. I always visit that site, if ever they made a reply, but nobody answered. I was so disappointed. And now, I just check my account, and I found another unauthorized transaction which now cost $58.95. I was so mad, and I found out that it was from them. I emailed them to stop sending me the product and do not charge me for anything. I tried to call them, but nobody answered but the answering machine...

Sooo, please. Do not believe this offer... It is a scam... Please, let's make them pay and return our money. We have to make this happen as soon as possible..

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Corey Loucks
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Nov 17, 2007 3:45 pm EST

I never even heard of the company and they started taking money out of my account somehow and keep doing so.

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brenda knight
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Nov 17, 2007 10:49 am EST

I am in the same boat as it turns out unfortunately. I wished I had found this site before I ordered the SUPPOSEDLY 14-day TRIAL, which I never received. I have since been billed @X's maybe more. I too have tried calling, emailing and US mail with no response. SO, after reviewing my bank statement and finding another UNAUTHORIZED withdrawals from this company, I AM going to the bank first thing Monday morning and do what I have to do, either cancel my account or put a stop payment to this company - whichever I can do. NOW, with that said, I live here in Texas. I plan on finding the physical location of this so called company and taking a drive. I will let you know the outcome.

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Marrilee Atkins
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Nov 16, 2007 9:16 pm EST

I'm beyond freaking ticked off! This just happened to me. The amounts were exactly the same. Has anyone got their money back? Can we file a class action law suit? This is ridiculous! I'm calling all the numbers I can in the morning.

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Teresa Spriesterbach
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Nov 13, 2007 12:19 pm EST

I had been seeing an amount of $58.93 being put through my account repeatedly and finally got a hold of my bank to find out what this amount was for.

I don't every remember completing an order for what ever product this was attached to.

I have had to put a freeze on this account to stop any further activity... until the "fraud" unit at my bank completes this investigation.

This is incredible... I had no idea, they have hit my account at least 3 separate occasions that got payments out. So that estimates to 180.00 roughly, hopefully the bank will put some of it back...

Screw Momentum Direct!

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veinguilay Phongsa
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Nov 12, 2007 7:49 pm EST

How can these people keep on doing this. Was so angry. I sent back their stupid product like they told me to and said I would get a refund check in the mail and that I would have to wait 3 weeks, I was like what? You guys took the money out of my account you can put it back in my account , and they told me no they can't do that, and I was like what ever, this company have some real stupid a@@ people don't know who their f***ing with. I told them I am file a police report on them and he got all quiet and said I'll will receive a refund in the mail, I got tired of arguing with him this conversation isn't getting us no where. I would love to see these scammer go to jail for what they are doing to us. Please I need some advise so I can take legal action!

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Helen Stapish
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Nov 09, 2007 7:23 pm EST

I ordered a 2-week free trial and paid $ 6.92 for S/H charges for taboodia. They hit my checking account on 10/10/07 for $ 49.95 and again on 10/17/07 for $58.93. I have to go to my bank and see what I can do to stop this from reoccurring. Don't order anything from these people. They have other diet products saying FREE TRIAL, and it's not!

Helen Stapish.

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Beverly Fryer
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Nov 09, 2007 10:44 am EST

I had the same problem, I got the diet pills but was only supposed to have to pay postage now strings and the same day they took 49.95 out of my account even though they were supposed to give me two weeks to try them but the same day as I got the trial bottle. Then 2 weeks later they took 58.93 out of my account. I called and canceled and have a cancellation number and my money was supposed to be refunded at least the 58.93 as of halloween but it could take 2-4 weeks. They say they haven't got the pills that I returned on 10/16/2007 so won't give me the 49.95. I agree that is a rip off and we called the better business bureau and filed a complaint and one with the Utah stat attorney general.

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Lori Thiel
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Nov 09, 2007 5:22 am EST

I ordered sample for $7.95 . I never received product but they started taking unauthorized funds from my account , $49.95! I never told them they could do this ! Isn't this illegal?

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Marcia Holman
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Nov 08, 2007 7:07 pm EST

Check this out. I received a check from Momentum today in the amount of $176.90. My account was debited $58.98. I was really surprised. I did use that fax number [protected]. I explained my situation and asked for a refund. Like I said I just got this check today I don't know if it is any good, but we'll see. I sent the fax on the 2nd of Nov. and got a check today. So try this number and see what happens. Good luck!

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Heather
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Nov 08, 2007 9:06 am EST

I have never authorized this company to take anything out of my account, therefore, I have never received anything. Luckily I caught this after only one withdrawal, but I am still going to have to fight with the bank to give me my money back. I filed a police report and took that to the bank and now I have to contact the credit companies. What I was told by law enforcement was that even if you don't order something directly from a company, hackers have ways "key stroke software" that they can still get your information. I also asked how to prosecute these people and was told that it would probably takes weeks of investigation to even find out where the people are and that they are probably over seas somewhere and there is nothing that can be done. If someone will help me find out how to shut them down I would be more than happy to follow through with it! I can't believe that someone, no matter what country they are from, thinks it is okay to take money that others have worked so hard for!

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Tiffany
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Nov 08, 2007 5:07 am EST

They charged my bank account I don't even know what the company is for and now Im in the negative. I absolutely furious, does anyone have any suggestions as to what we might do to get our money back!

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Barbara Pope
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Nov 07, 2007 3:28 pm EST

Watch out. Now they are sending checks that are supposedly going to cover the $46,000 that my husband won. Of course, you need to call first and deposit the check so they can get your account number. Sounds like they are moving into the big time. The mailing is coming out of Canada which I assume makes it harder to press charges against the company with the Magnolia, TX address on the check.

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Merri Cowen
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Nov 07, 2007 10:49 am EST

I did not order pills or even receive them and they ###ing charged my bank account and sent me into the negatives!