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MMOGA - Fraud

C
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7:59 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Hi, someone on the mmoga website used my phone to purchase a game card as i reiceved a message saying my phone had been charged £9. However they are unwilling to do anything as i dont have an order number. i spoke to them in online support, which i waited 2 hours to get on, only for then to still say theres nothing they can do without an order number, when i explained that i didnt have one cos i didnt order anything, they closed the chat window on me! What can I do i cant phone them and everythime i contact them by email they keep asking for an order number.
Below is the chat log.

[18:36:34]: hi
[18:36:53]: i have a big problem that you can't seem to understand
[18:37:31]: someone has been on your site and used my mobile number fraudulently to obtain a steam card costing £9
[18:37:39]: this was charged to my phone
Amy [18:37:44]: Your order number please.
[18:38:01]: though all my emails to you, i still keep being asked for my orderr number
[18:38:10]: i do not have one as i didnt order anything
[18:38:22]: i have no mmoga account
[18:38:35]: i just recieved a text saying i had been charged £9 for a steam card
[18:39:11]: So can you help me?
[18:39:26]: without an order number i do not have just my mobile number that was used
Amy [18:41:28]: you have no account in us, then how can we help you, sorry, we cannot help you,
[18:42:24]: someone has had something from you, that i have paid for without my consent? do you understand fraud?
[18:42:53]: someone WITH an account has commited fraud with my phone number
Amy [18:43:33]: then you need to contact with the phone payment to check it for you
[18:44:50]: i dont understand what you need from me?
[18:45:00]: all i have is two text messages from payforit
[18:45:13]: payforit wont do anything
[18:45:24]: as you already have the payment
[18:45:37]: can i speak to a supervisor please
Amy [18:46:04]: without the order, we cannot receive the money
[18:46:36]: someone, not me, has made the order, i dont know who, but they used my phone to make the payment that you DO have
[18:46:46]: i know that as i am £9 down
[18:46:55]: with nothing to show for it
Amy [18:47:39]: if you cannot tell the order number, then we cannot help you also
[18:48:03]: how am i suppoed to have that information, when some1 has commited fraud?
[18:48:12]: can i speak to your supervisor please
[18:48:46]: i am so sorry when they commited fraud, they did not text me with the order number of the steam card?

Chat was then closed. I thought this was extremely poor customer service on there part.

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1 comments
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L
Aug 03, 2014 7:59 pm

They did not pay me for my player that i put out for 200.000 FUT coins on Ps4. I paid them to pay me that much for one player and they did not do it. So if they just could do it that be great.

Players names.
GARUCCIO
POT
My team name is saltajuniors

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29 complaints
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16/F, Kowloon Building, 555 Nathan Road, Hong Kong
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