The complaint has been investigated and
resolved to the customer's satisfactionResolved Mercedes Benz of Calabasas — horrible service
resolved to the customer's satisfaction
The service at Mercedes Benz Calabasas is absolutely horrid. I had a problem with a gas smell coming from the car when it was parked in the garage and it took me 4 different trips for them to finally fix the problem. In general, every time I got the car back, something else didn't work and it was all related to that one repair . It took 2 trips to fix the front seat head rest. This last trip, they fixed one thing, and gave the car back to me with the CD Player non-functioning. I never had any problems with the CD Player in the 5+ years that I've owned the car. When I brought it back to them, they told me the CD Player is not related to what they had fixed last. Then, all of a sudden, they see that there was an oil leak. Why didn't they notice that when the car was there 2 days ago? They also told me that it would be $900.00 for a new CD Player. I told them to fix the oil leak and forget the CD repair. Wouldn't you know, the CD Player was miraculously working when I got the car back from fixing the oil leak.
Bottom line, the service people are impossible to get a hold of, they are terrible about calling you to update you on the status of repairs nor do they let you know that a part has come in. The mechanics are sloppy, stupid and/or lie about repairs that are needed or mess up something else in your car so you need to come back again for new repairs. For the simplest of repairs, my car is there for 2 to 3 days, for more complicated repairs it's there more than a week.
AVOID CALABASAS MERCEDES FOR SERVICE AND SALES(they lie too).
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