The complaint has been investigated and
resolved to the customer's satisfactionResolved Men's Wearhouse — Did not care that they practically ruined my wedding day
resolved to the customer's satisfaction
My husband and I chose to use Men's Wearhouse for our tuxedo rentals for our 11/17/07 wedding. My husband had experienced a problem with Men's Wearhouse in the past (a tuxedo for a wedding he was in in 10/06 came in in the wrong size and the children working at the store didn't know how to fix it - he was back and forth to the store 5 times during his friends wedding weekend) but unfortunately for us, Mens Wearhouse has a monopoly on the tux business in our area. This time we chose to go to a different location (Exton Mall in Exton, PA) so as to avoid future problems. Upon reserving our tuxes, my husband expressed his concerns about picking up the tux the day before the wedding, given his past experiences. He said he wanted to pick it up a week in advance as this was his wedding day and he wanted things to be as close to perfect as possible. We were told that he could not pick the tux up anymore than 1 day in advance and we were assured that there would be no problems - that everything would be exactly as ordered. We picked the tux up on 11/16 - the day before the wedding. My husband went in the dressing room and tried it on. It was then that we noticed that the wrong tie - a tie that didnt even MATCH his vest - had been ordered. Despite having the correct order number (my husband kept his recpiet as we were anticipating problems), mens wearhouse ordered an incorrect tie. And not just for my husband but for all 10 men in the bridal party. At this juncture- a day before the wedding - all 10 men had already retrieved their tuxes, in 3 different states and all 10 men had been given the wrong tie. We were told to come back in the morning. Meanwhile, in another Men's Wearhouse (located in NJ) our best man was having a similar situation with his tux having been ordered incorrectly. His tux came in in an inalterably large size. He could not wear the tux. He was told to stay put and that the correct tux would arrive in the morning. The best man was due to come into town, to West Chester, that night but could not because he had no tux. Thus, he missed part of our wedding day festivities. The best man - the grooms brother - was stranded and the day before our wedding, had no tux. Low and behold, morning came and the store did not pull through. My husband, the groom, had to call around from store to to store to try and find a tux for his brother. Luckily, my husbands hard work prevailed and a tux was located. Meanwhile, my Godfather (who was walking me down the isle) was experiencing problems with the Mens Wearhouse in Christiana Mall in Delaware. His shirt was ordered in a petite (incorrectly) and the sleeves were too short. He too was promised that a correct shirt would be in the following day and he too had to run back and forth to the mall during wedding weekend. The day of our wedding while my husband was putting on his grooms' tux, he noticed that there were no buttons on the shirt sleeves. He called the store and was told that this was not a big deal. My husband had to staple his shirt together on our wedding day. He could not remove his jacket all night and he could not lift his arms in pictures. It was also the morning of the wedding when the men realized that half of them were given their pocket handkerchiefs while the other half were not. The men were given no choice but to not wear the handkerchiefs. It was quite obvious that a portion of the ensamble was missing. Meanwhile, my father in law, also in nj, was dressing for the wedding when he realized that his tux had been shreded. Men's wearhouse actually gave him a tux that - in his words - "looked like it had been put through a blender." My husband and his groomsmen were put through days worth of aggrevation as a result of Mens Wearhouse - all throughout our wedding weekend.
To make matters worse, we were promised that the district manager - Frank someone or other - would be calling us to make amends. He never did. It took my husband and i calling Mens Wearhouse in Exton, me emailing them repeatedly, calling corporate and going to the exton store after our honeymoon to get so much of a phone call out of frank. After 20 minutes of arguing with the man, he agreed to give us a $100 gift certificate to Mens Wearhouse. As if after all of our aggrevation we ever wanted to set foot in a mens wearhouse ever again. My husband had to beg to get the best man - whose tux almost didnt make it - a refund. But frank finally agreed. Then he left for aruba without telling the NJ Mens Wearhouse about the promise he made us. The best man went into mens wearhouse to receive his refund and was told that they had no idea what he was talking about and - as frank was in aruba - his story could not be verified. Frank never did send the gift card either. Instead, the very nice woman (Alli) at corporate who i had been dealing with for weeks on end - sent us a note and a giftcard. Frank was never to be heard from again (despite us having left messages for him while he was enjoying his vacation in aruba.)
Mens Wearhouse should be taking pride in their opportunity to work with customers during the happiest days of their lives. Instead theyve optted to ruin these magical moments and ignore complaints such as mine. Do not make the same mistake as we did - take ur business for your special day elsewhere.