Memorial Hermann Health System review: Service

On Wednesday October 1, 2020 my father was admitted to the Memorial City Memorial Hermann hospital. On Saturday October 4, 2020 I ended up being his visitor for the entire day. When I first walked in the machine that his IV bag was connected to was beeping. After about 20 minutes Staci my fathers nurse came in, shut the machine off and proceeded to type on her computer. Throughout the day the machine kept going off. Every time it did I would open the door and wait for someone to come in and check it but after about 20 minutes and no one came I would call the nurse and ask her to please come check the machine. When they did come in to check it all the would do was hit the reset button. Probably why it kept going off every 40 minutes. Finally I noticed that the IV had come loose from his arm and had been leaking. I once again called Staci to let her know and she turned the machine off and said she would come back. She however did not come back. Maybe 45 minutes later the night nurse came in to check on my father. It's concerning to think that this is the level of attention that the nurses give the patients. I suggest you look into why she was more interested in what was on her phone rather than attending to her patients. Her dismissive attitude is not becoming of a well trained caring nurse. I will make sure to tell everyone I know and everyone I talk to never to go to Memorial Herman hospital if they are looking for a professional, caring, and sympathetic staff who truly cares about their patients.