MegaBus reviews and complaints 1
View all 362 complaintsMegaBus - discrimination
I had a 5:30 pm reservation for a New York-to-Boston bus trip on Friday (August 1, 2008). I arrived at the Megabus' stop at 4:30 pm. There was a bus waiting and there were seats still available. Therefore, I asked the supervisor if I could take the 4:30 bus and he did not allow. A couple of minutes later, a girl arrived at the bus stop with a 6:30 pm reservation. She asked the same supervisor to take the 4:30 bus and he allowed her without additional fees. I asked the supervisor again if I could take the 4:30 bus. He, again, did not allow me and suggested me to pay $45 if I still wanted to take the 4:30 bus. I then asked him the reason that he allowed the girl to take it and he said "she's going to love me forever". I felt discriminated and did not feel safe using the company's service with such discriminatory treatment. I decided to leave and did not use the service at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have been riding the mega bus for a year and somehow today my reservation was incorrect and I live on a fixed income and I asked to be credited another ticket but instead they gave horrible customer service and just took my money and hung up in my face I want to see if I am able to get a refund or a credit to ride the mega bus
I take mega bus three times a month I took it Thursday to Houston and let my truck parked there as usual . When I came back sat night it was towed . There signs that say you can park at your own risk, not responsible for breakins and such . Bus driver even said it's ok to park your vehicles there . I need to try to refund my tow
I have tried to contact your company to complain about a hit and run. Both emails have bounced backed. Our driver failed to stop and started to speed on princess road.
My car has been written off and i have reported this to the police and my insurance.
We been waiting for the bus and I been waiting for them to get back with me about missing luggage.. You guys are the worst.. I wouldn't recommend you guys if you was the last bus running.. I'll dye before I book anything with megabus a real piece of [censored].. [censored] [censored] customer services even the manager with the [censored].. I need my [censored]
I am a resident of Orlando Florida and return from Jamaica on June 5th 2017 with a paid ticket to Orlando Florida and due to long lines at immigration missed bus and was refused another bus to go home was told by customer service I had to buy another ticket and I did not have enough so was stuck Miami for 2 days no food or medication
I was scheduled to leave Louisville Kentucky Friday at 4:00 PM the bus did not get there Until 5:45going to Atlanta I was late for a wedding which I was supposed to attend and the bus didn't get there until almost 1:30 pm so I feel like I should get a refund very bad experience
I was on bus DD929.. first off our bus ran 1 and half hours late.. I'm having a conversation with my mother and our bus driver was very rude and told us if we don't keep it down we will be kicked off the bus.. noted that we are right above the stairs. Of course she can hear our conversations. So now this bus ride had become socially awkward for us
The bus was supposed to leave at 8:30 now it's 8:55 and we're still not moving, every person here deserves a refund, people have schedules and are depending to be right on time, in my opinion this is a complete disrespect to everyone that is riding this bus.
Routes: Why is there no bus from Memphis to Knoxville TN?
Connection: My daughter has to spend one whole day in Atlanta, GA, because the bus from Memphis gets there after the bus to Knoxville leaves. She has no money for a hotel. Why can they not have the bus to Knoxville, TN leave later so people that need to get there can make the connection.
No wifi service on the afternoon detroit-ann arbor-chicago run yesterday, september 12, 2017.