Mediaoutlet.com review: Cancellation of order, insulting e-mail

i found a dvd i wanted on their site but didn't want to fill out all my contact information just in order to get to checkout so i could find out how much shipping would be. i saw no way of contacting them but eventually managed to send an e-mail somehow, typing "are you there?" in the subject line. today i was wondering whatever happened to my order so i checked my e-mail and found an insulting message from them falsely accusing me of things and saying that they were blocking me and cancelling my order!