Mayo Clinic

My name is Adam Dzbikowicz and I was seen at the Northwest clinic by Amanda Kelly. I went in because I believe to have a ruptured ear drum on my right ear. I have blood and discharge coming out accompanied by elevated pain. I had told the Dr. my symptoms and was seen. The Dr. prescribed Ciprodex which are ear drops for middle ear infection. When I told the Dr. that I have been taking Ibuprofen 600 and Tylenol but it is not helping. She insisted on Lidocaine drops which I had to go get at St. Marys pharmacy. Once I saw the pharmacist and received information about the medication the pharmacist stated that she "Highly advises against lidocaine drops if the ear drum is ruptured." Apparently the medication in not sterile, has alcohol in it and could cause serious damage. I'm not sure why the Dr. did not know that. They had to reverse the prescription so now I've been "seen" for over 3 hours. I called the North west clinic and asked if there was another solution and was offered Naproxen. I can not stress how much paint I'm still in and going on day 3 of the Ciprodex. My symptoms are not improving at all, as a father of a 2 and 5 year old and working as a assistant supervisor at my job on second shift, I have not been able to get enough rest due to terrible pain and loud ringing in the ears. It is absurd that I am paying so much out of pocket for a "Dr." to tell me what I already know and to take what I already have taken. I would like to be seen by someone who has a better understanding of ear infections, ruptured ear drums and the pain and discomfort that is associated with it.