Resolved Matisse Company — Fraudulent Actions
I purchased an expensive platform bed from Matisse Company, online. We receive the bed in a few weeks and upon arrival, it was so poorly made, my husband could not put it together. The bed was warped, damaged and missing pieces. Oddly, the bed was packaged very well and the shipping box was undamaged- leading me to believe that the bed was in horrible condition before shipping. My father in law, who is a licenced carpenter, could not put the bed together either. To be frank, the bed was a $2000 piece of s**t!
My husband called the company and spoke with a sales woman who had to put him on the phone with the company's owner. The result of the conversation was absolutely shocking!
The owner told my husband, "There is nothing I can do for you. You purchased that bed. I am not fixing it and I can't return your money. You own that bed." AND THE OWNER OF MATISSE COMPANY HUNG UP ON MY HUSBAND.
The owner refuses to answer our phone calls and the company headquarters are in Florida. We live 1500 miles away. We have lost $2000 and are considering taking legal action. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! THE COMPANY IS AN OUTRIGHT FRAUD!
If anyone else has had a problem returning defective merchandise, please respond and we could have a class action law suit. Thank you and beware.