Matchtruly review: Customer service

I was unable to access my account so I clicked forgot password. I never received the code to access account. After 11 emails I was told your program could not send to charter.net email. I gave support a gmail email, when they asked for one, and they said they would move my account to gmail and I would be able to access it. Then today I received an email saying my account was permanently suspended and I could not reapply. I have a copy of the email from support saying they would move my account to a gamail account and it would work.