The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Maruchan Inc.Worst service ever

The other night, I had my friend prepare a cup of noodles for me. The first thing I noticed, is there were no vegetables in it. I asked him, and he told me there were never any in there to begin with. Next, as I stirred the noodles, I found what ended up being a very disturbing discovery. It looked similar to an herb, but looked like a bug to me. Jokingly, I asked if he had put a bug in my food. As I looked closer, I realized how unfunny the situation was. I found what looked like several (dead) worm/maggot looking bugs in my cup of noodles. I looked under the light and realized that there were in fact tons of dead maggot/worms in my food. Luckily, I hadn't started eating it yet.

I have looked all over online and have found very little if any information on how to contact the company. The package contains no information on how to contact them, and the only information I could find was that they reside in Irvine, CA. I know this is a very cheap product, and I payed next to nothing for it, but never in my life have I discovered something so disgusting and upsetting in my food. I've been a ramen noodle fan for quite some time, but after that find, and seeing that they provide no contact whatsoever, I am very disappointed in the company. I can probably get over this experience and still consume the blocks of noodles, but never again will I trust another cup of noodles.

Responses

  • St
    stupidityreignssupreme Jan 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I can understand bug complaints but for all of the "They need to take out the MSG" and "It's too salty!" comments, don't expect to eat healthy at less than a quarter a pack! If you want healthy, shell out the bucks for it. Otherwise, be quiet

    0 Votes
  • Ab
    Absolutely Disgusted! Aug 29, 2015

    Just found colony of maggot-like bugs in my instant noodles. Never again!

    0 Votes
  • La
    LameTon Aug 04, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Found some weird bug with wings in my Yakisoba ( sorry if I might have spelled that wrong but writing this quickly ) and I barfed .-.
    I am now inspecting my Maruchan

    0 Votes
  • Tf
    TFrank Nov 16, 2014
    This comment was posted by
    a verified customer
    Verified customer

    My mom was sick and heated a Maruchan Cup of soup (shrimp) and found a fat worm in it. Looks like a night crawler, its so fat. We have bought these products for years and I will NEVER again consume anything from their company. I have lost complete trust in them and after hearing everyone else's experiences I wonder how they are still in business. What is being done about this?
    Completely Disgusted.

    0 Votes
  • Ba
    BadNoodles Oct 16, 2014

    I think the worst thing happened to my boyfriend. He ate a cup of noodles in a school cafeteria. In the middle of
    eating noodles he felt some large sharp object stock in his throat. It’s being 4 days since that and it is not going
    away. He can feel how it moves deep in his throat.
    We try to see a doctor but he didn’t look close or deep enough to find what that is. He was trying to convince us
    that it is his imagination and even offered ant antianxiety pills.
    We still don’t know what it is and how to get rid of it, he has hard time eating or drinking, it
    fills like pretty big object.

    0 Votes
  • Ru
    Rude Emploee Oct 01, 2014

    And these arent american bugs. There bugs all the way from china.

    0 Votes
  • Ru
    Rude Emploee Oct 01, 2014

    Their shipping employee needs Undercover Boss to see how she treats the Truck drivers who bring their bug invested products to you. FDA will they say its not enough bugs to harm you. Its safe right.

    0 Votes
  • Ru
    Rude Emploee Oct 01, 2014

    Me so hungry me it BUGS longtime BABY

    1 Votes
  • Ru
    Rude Emploee Oct 01, 2014

    Report them to the FDA

    0 Votes
  • Ru
    Rude Emploee Oct 01, 2014

    Well its made in China I know. Because im a Truck driver who picks their Bug infested product up to bring to you. Happy crunching On BUGS...

    1 Votes
  • Ru
    Rude Emploee Oct 01, 2014

    Wheres the FDA WHEN YOU NEED THEM.

    0 Votes
  • Ru
    Rude Emploee Oct 01, 2014

    Their shipping Employees in richmond Va.are very rude. They need to replace them with cheap labour from Mexico or south america. they would realy appreciate their job.

    0 Votes
  • Id
    idik Jul 02, 2014
    This comment was posted by
    a verified customer
    Verified customer

    do not buy this product it is full of bugssssss

    0 Votes
  • Id
    idik Jul 02, 2014
    This comment was posted by
    a verified customer
    Verified customer

    beacuse of that i have been sick with ecoil a nd more i have all my results and the bugs, , ,

    0 Votes
  • Co
    Concerned Citizen 36 Sep 27, 2013

    Hey there everyone. When I was eating Teriyaki Yakisoba, I also found the vegetable pack taped. The tray was totally sealed without evidence of re-glueing, and the wrapping wasn't tampered with either, so it must have happened at the factory, or the factory where the vegetable pack was made.

    0 Votes
  • Ja
    japorter160 Nov 10, 2012

    Nutritious and delicious! I just wanted to post a pic!

    Comments

    0 Votes
  • Ja
    japorter160 Nov 10, 2012

    I also found some weevil type bugs in mine nutritious and delicious lots o protein who knows could even be chicken weevils or something I got owned I noticed half way through my meal. I just wanted to post a pic.

    0 Votes
  • Di
    Diana Silvia Oct 26, 2012

    First World Problems!
    I think that everyone needs to calm down a wee bit. I have eaten cup o noodles for 10 years and have never seen any bugs or maggots. Which by the way, other countries actually eat as a protein source. There are maggots in all of our pork, but they die when we cook the meat. If you let pork sit out over night, maggots will eat there way out, but nobody has stopped eating it? Cup o noodles are fine, the unlucky few who have bugs in there's is too bad. But I'm sure there are bugs found in a lot of other food. Go type in Google "Maggots found in my Ice cream" and hundreds of posts can be found. But you're not going to freak out and stop eating ice cream. Ya maggots are gross, but we live on planet Earth, we are far outnumbered by little critters, so ya our food might end up with them, but you're not going to die. Getting sick and throwing up over it is all in our fat American heads. I'm going to go eat a cup o noodle now, which I took out the contents and found nothing. Hurray!

    0 Votes
  • Mu
    Muffett89 Jul 02, 2011

    If you go to the website posted below it allows you to e mail maruchan directly. Hope this helps.

    http://www.maruchan.com/customer.html

    0 Votes
  • Za
    zachsmith83 Apr 10, 2011

    There were two hairs found in my noodles. There will be no more eaten by me.

    0 Votes
  • Bu
    Buzzkillgrl Apr 02, 2011

    Happened to me today. Cup o' noodles instant lunch. I only wish I was making this up! Larvae, pupa, whatever the heck it was, floating in the soup. I've never been more disgusted. Thank you all for contributing to this forum.

    0 Votes
  • Da
    Dandelion220 Apr 01, 2011

    Well, after not eating Ramen for a long period of time...I had just started eating mine when I saw something hard and black in the mist of my noodles...I pulled it out with my fork and while examining it...noticed a leg...yes, it is a BLACK, SMALL ROACH looking bug...now, please excuse me while I go vomit!

    1 Votes
  • Sm
    smartz_OH Mar 23, 2011

    Today I decided to have a Instant Lunch, Chicken flavor. I vented the lid, poured the hot water and waited 3 minutes. After the time was up I removed the lid, starting stirring, and found to my surprise a large chunck of styrapfoam. This was not from the cup I was about to consume, but probably from a cup before it it the production line. it was about a 3" by 2" piece of foam! That is not something you think you would find in your Ramen! And for all of those people who found bugs...I feel for you, that is one of the most disgusting things you could imagine! I placed a call to the number someone provided above and got no response. I did however leave a message in hopes they will contact me in the near future.

    0 Votes
  • Sh
    ShaneQ Mar 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Whats there number so i can send a complain cause i found a bug in my noodles.>!!!

    0 Votes
  • Sy
    syntax Feb 16, 2011

    I too just found a larvae in my Maruchan Ramen Noodle Soup Creamy Chicken Flavor (dont know if this matters but bar code number [protected] best by( 03 13 12) BV 01:05) I am pissed and still very hungry but scared to open another pack. I mean I already took a fork full of noodles before i saw the things damn eyes staring back at me. Never again will I eat this. and the worse thing is i couldn't even complain about it on their website.

    0 Votes
  • Co
    Complyouppl Feb 15, 2011

    Why the [censor] are all of you lying about this
    If it's being sold it's for a reason
    So quit making up stories just to bring down a company
    And I dont eat this [censor] but I'm just frustrated wit all your pointless complains

    0 Votes
  • It
    itachi92 Jan 13, 2011

    I opened my sealed package of shrimp flavored instant noodles and found it was full of spider webs! I've been eating their stuff for pretty much my whole 18 year life and never before has this happened! I'm sooooooo disgusted! will never ever be buying this again after what ive read here.

    -1 Votes
  • Ma
    Maruchan Inc. P.R. Dec 29, 2010

    To the consumers of our Maruchan products; 12/28/2010

    We here at Maruchan Inc. would like to extend our appologies to you for your cullinary "misfortunes". We invite you to call our customer service number ANYTIME at: [protected]. Request a personal tour of our facilities, they are clean and pass the inspections according to AND ABOVE industry standards. We would absolutely like to welcome you BACK to the Maruchan family and hope you would give our products a try in the near future!!

    Cordially;

    John Reymondt
    Maruchan Inc. P.R.

    0 Votes
  • Ma
    Maruchan Inc. P.R. Dec 29, 2010

    We here at Maruchan Incorporated, would like to re-assure our customers and users of our food products. Evidently, some of you have found foreign objects in your Instant Lunch(tm) and Ramen(tm) products. We sincerely DO APPOLOGIZE for this happening and assure you that our factories are cleaned and pass with the upmost of industry standards. You are MORE than welcome to inquire as to a tour of our plants by calling this number, [protected] and pressing ext:3 to speak with a customer service agent. Again, we truly appreciate your consumption of our products and would absolutely like to welcome you BACK to the Maruchan(R) family!!

    0 Votes
  • Di
    disgustedinmichigan Nov 21, 2010

    I love ramen noodles, but after finding little bugs in them I will most likely never eat them again. Granted they are cheap, but I will spend the extra dollar to never deal with that again. Yuck.

    0 Votes
  • Ra
    ramenforever Nov 19, 2010

    first of all you all need to get your head out of your [censor]! Maruchan is the best Ramen out there and those little yellow bugs are called weevle larva and they get in there from either the store that you bought your them from or your house. Once one food gets contaminated the rest do they are paracites! stop being ignorant drama queens id like to see anyone else come out with something that is only 20 cents and can fill you up. yeah i dont like every flavor but im not stupid i buy what i like. I grew up on them and still eat them.

    Get a clue if you want to reach them they have an address! my little brother found the address when he was just in second grade. which makes me question every ones inteligence. I know the link to emial them but i would never give it to your angry [censor]s! I have emailed them before to let them know how awesome they are for making sure that there is cheap food out there for us less fortunate and obviously more greatful humans out there.

    If you dont like the way they taste or they dont have vegtibles in them go and get some add to your flavors! To complain against something that cost 2 dimes is rediculous. There is litterally hundreds of ways to cook them. Next time you decide to hate on them ask a homeless guy or if your affriad of doing that ask a colledge studdent about Ramen Noodles. Maybe then you all will be able to get your heads out of your [censor].

    0 Votes
  • Di
    divaheart06 Nov 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The Maruchan brand is absolutely disgusting. It is misfortunate that we have had to experience such horrible things in their products. I opened my Yakisoba Noodles today, only to find my packet sealed with a long strand of hair in it. I will definitely contact the company this afternoon to inform them of this, and I will also inform them of the horrible experiences that others have had. If anyone is interested in contacting this corporate office, the number is [protected]. It is located in Irvine, CA. I will never purchase products from this company again. I was so disgusted that I won't even accept a coupon for a free bowl of soup. I just want Maruchan to know how despicable their facilities must be.

    0 Votes
  • Pi
    pissedoffatmaruchan2010 Nov 11, 2010

    There are half the noodles there should be in my cup!!! After reading some of these comments about the bugs, though, I am pretty grossed out. I also think it's messed up they don't put their contact info up. It only makes them more sketchy. GET IT TOGETHER MARUCHAN!

    0 Votes
  • Gr
    greg_o Oct 25, 2010

    I have become allergic to red-pepper. It causes me to break out in hives for 3 or 4 days after consuming it. So, I need to find out if my food contains red-pepper before I consume it. Anybody know how to do that at maruchan?

    0 Votes
  • Gr
    greg_o Oct 25, 2010

    I have become intolerant, or allergic to, red- pepper.. Gives me 2 or 3 days of hives and itching. So, I need to find out if a food has red pepper in it before I consume it. Any phone numbers at maruchan to call to get this info?

    0 Votes
  • Ve
    veryangrymom Oct 11, 2010

    I mad emy son some ramen noodles last night and while we were helping him eat we noticed something in the soup and after digging it out and looking at it I foun that it was a maggot!!! That is f-in disgusting and I will be sure to give them a peice of my mind when if ever I can find some solid contact information!!! Clean your stupid factory becasue that is disgusting!!

    Needless to say I will never buy another package of ramen again!!!

    0 Votes
  • Gr
    GrahaminBend Jul 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Wow, I just got online to find their contact information and, no, I did not find ANY bugs in my food... I was eating a Ramen Chicken Brick (in lack of better words) and I eat most all of it. Now before I go on, My house is SPOTLESS. Dishes CLEAN and we pay attention to details. Onto the story, I get through eating most of it and in the bottom of the bowl... I find a FINGERNAIL!!!

    Bugs, Nasty, but explainable... but a fingernail? C'MON MARUCHAN! Step it up!

    Needless to say, I will be calling tomorrow and letting them know, and write back about what they say

    0 Votes
  • No
    Noodleboy Jul 13, 2010

    I used to work there and I can tell you their QC is amongst the worst I have ever seen. The QC guy there, a little Japanese man who wears a yellow hat, is almost always sleeping there. There is also a "sump" disposal bunker there that emits the most foul smelling odor ever. They hardly change the rat traps around the facility and there are rodents living in the warehouse feasting on dried noodles. Plus they are very cheap with their employees and routinely hire illegal aliens to work intheir factory. I would spend your money on Nissin Top Ramen and forget Maruchan...your health is worth the change.

    0 Votes
  • Li
    Lizerini79 Jul 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I was consuming a maruchan noodle cup when I noticed what looked like car oil on the inside of the cup. I had eaten about a 1/4 of it before I noticed it. I also can not contact the company, pretty shaddy. Did not know you could sell product without having any contact information. Well they won't get a dime from me EVER!!! Hopefully I won't get poisoned and die!! I did take a picture of it and will post it!!

    Comments

    0 Votes
  • Li
    Lizerini79 Jul 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I was eating the instant cup noodle when I noticed the black car looking oil on the inside of the cup. I had already eaten 1/4 of it before I noticed it. Hopefully I won't get poisoned and die. I can't contact the company either. I am never purchasing anything from Maruchan ever ever again!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.