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I deposited $11.92 into my Marathonbet account, but my account was blocked without any warning or request for identity verification. I submitted my Bangladeshi National ID, but it was rejected without explanation.
The company did not provide any second chance or alternative way to verify. They just held my funds, ignored my emails, and responded with automated messages. After days of emotional stress and pressure, they refunded the deposit but refused any goodwill compensation for the damage caused.
This situation caused:
❌ Missed freelance opportunity
❌ Stress, humiliation in front of family
❌ Sleep loss and anxiety
❌ Repeated unanswered emails
I requested a $50 compensation and apology — but they stopped responding.
This is not just poor service. This is licensing abuse and user negligence.
📎 I have attached screenshots, proof of account ID, and email logs.
📣 I demand public acknowledgment and the full $50 compensation immediately.
Country of complaint: Bangladesh
Claimed loss: $50 (Compensation for emotional damage and mental distress)
Desired outcome: Full $50 goodwill compensation and a formal apology
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