Manscaped
reviews and complaints

As someone who values grooming and self-care, I recently explored Manscaped's products based on numerous customer reviews. The feedback is quite diverse, with some praising the precision and quality of the tools, while others express disappointment in the durability and customer service. It seems that Manscaped offers innovative solutions for male grooming needs, but there are concerns about product longevity and post-purchase support. If you're considering Manscaped, it might be wise to weigh the pros and cons carefully before making a decision.

I've been hearing about manscaped for about two years and finally got the "balls" to step up and try it. Verdict... Tremendous! Long story short their products are of premium quality for a very conservative price. Honestly, you can't put a price on confidence and comfort. Manscaped is truly a company that is for the people. I had an issue with my initial experience an they made it right immediately! No two week wait for a response due to Covid-19, I get an email with a humble apology and a strong gesture to right what went wrong. In this day and age people don't admit to fault let alone give self penance... These people do it all. I am a believer! P. S I got rid of my quarantine bush and have a bit of normalcy restored!

Coming from someone who does not write reviews. I just had to reach out for this product. Finally, a trimmer just for men with no nicks, scratching or tugging on one's delicates. The trimmer cuts away just the right amount that I don't even have to use a razor. The blade replacement plan works for me, it's inexpensive and shows up every three months. I have purchased most other men trimmers and all have not even come close to this one. I had strong doubts at first but six months in and it definitely was the best purchase for my personal use. I wish the company would sell the deodorant, wipes and wash all as a monthly replenishment. This would make it the ultimate male body care combo. I definitely recommend this trimmer.

Love my Manscape kit! Comes in a handy bag to keep everything organized. The trimmer is really well designed and simple to operate. The light is SO handy! Cleans up easily when i'm all done and holds a charge for a couple of uses. The lotion and spray smell good, very masculine, and does a nice job of keeping the bits fresh. I got some foot spray too in my last trimmer head replacement, which also works well. I've had other trimmers before and the Manscaper blows all of them out of the water... literally, this trimmer is waterproof so use it in the shower! For on the go maintenance, the Crop Mop wipes are awesome. Same great scent and individually packaged so you can keep them handy. Throw a couple in your bag, backpack, keep 'em in the office, etc. Can't wait to see what Manscape comes out with next!

Literally the packaged MANSCAPED offers you will truly make you feel like the king you are. What I was most impressed with was the options to protect your royal jewels. Secondly they do not want you to be without a single product so they have subscription options as well. What came in the mail was nothing short of amazing. Everything came wrapped and protected from ship to final ship destination. I almost did not want to take it out of its compartments. I did. Lol. I mean from the charger to the pH spray. I didn't know they make pH spray for your balls or deodorant for your balls. Bic, Norelco, Sheick don't have nothing on MS. The first time I used it I was In heaven. I did not feel the blades going against my nuts. It was so smooth. MANSCAPED COMPANY you are truly on a mission to protect man jewels everywhere.

Loving my Lawnmower 3.0, Weed Whacker and Refined Cologne. The package also came with a bunch of other goodies like the Shed & boxers and I really like them as well. The order shipped fast and was delivered sooner than I expected. A few weeks after my purchased I misplaced the guard for the Lawnmower 3.0, so I emailed support asking how to purchase another and they sent me a replacement guard free from charge or shipping. I'm so happy with my purchase, I will continue on with the replenishment blades for the foreseeable future and certainly purchase more Manscaped items. Great products and amazing support! Thanks, Manscaped, for helping me start ballin'.
Ball on. For the Boys!
P.S. The Lawn Mower 3.0 comes with a charging stand & USB adapter and the Weed Whacker comes with a charge cord & USB adapter. The USB adapter is a nice touch, considering I paid $350 for headphones that didn't even come with one. Also, I spent ten minutes trying to get the orientation of the picture I included correct and I don't think it worked out.

For what this product is, I feel like it works very well compared to how I used to shave with a pair of clippers and cheap dollar store razor (not the safest method). Shaving one's genital area still brings me a lot of anxiety, so it helped lessen that a little. Nothing on the fault of the product itself. I still need to buy the actual safe razor product that Manscaped sells, but I've only actually used the manscaped shaver once within the last few weeks. I think it did a pretty fair job. Not bad. I do think the newspapers for containing the mess of hair while shaving was interesting. Some humourous random articles in that. I haven't used the nose trimmer yet that came with it. Looking forward to that since I'd bought a cheap one from the dollar store that worked well until I accidentally dropped it in the sink one day and the gears fell out and I couldn't reassemble it properly. But as far as the shaver, I give it an 8.5/10. Not a bad product at all and I'd highly recommend as an alternative to any riskier method one might be considering when trying to maintain their hygiene or look below.

As soon as I received the products ordered, I could instantly tell the quality right away. Still with all the positive feedback I'd heard, I was still skeptical of it's capabilities. Those concerns were laid to rest once I used the Lawn Mower 3.0. I suffered no nicks or abrasions from using this expertly designed shaver around my groin and leg area. The battery life was sustainable for quite a while as I meticulously maneuvered across my skin. Once done I took a shower and applied some of the Crop Preserver, which does reduce chafing and smells good too. The same goes for the Crop Reviver, if I'm not feeling fresh later in the day. The boxers that came with the Perfect Package grooming kit were silky smooth and felt like a second skin. They are without question the best thing to put on right after manscaping and showering. I was so impressed with this product's performance that I also ordered the Weed Whacker later. I've used it only once, but it's done a great job removing any unsightly ear hair and nose hair. The overall assessment I can provide anyone considering any of these products is that they work as intended and without fail. The research and development team clearly did their homework and I am forever grateful.

I received my lawn mower 4.0 a few weeks ago and man, has this thing been a game changer. It's marketed as a trimmer for your undercarriage but it's so much more than that. This is the first trimmer I've used that safely and quickly removes hair from those sensitive areas. But it also ended up giving me a more consistent trim on my beard and I've used it to make quick work of hair removal on my legs and torso. Originally I purchased this to augment my clipper/trimmer arsenal. Not sure how everyone else used to do a full manscape but I had one set that was good on my beard and body, another set I used to help fade my edges, and another one simple to make clean lines on the edges. I ended up throwing out those other devices because I can do it all with the Lawn Mower. My bathroom isn't cluttered with multiple devices and charging adapters now.

I ordered the performance package and can vouch for the ball toner, the bag it comes with and those Magic Mats as well. Those things are crucial for keeping the shower clean when I go into a full hair trimming session.

All in all I am super impressed by this product. Looking forward to seeing how it holds up over time and I will definitely be getting these heads replaced every so often.

So I'm at my girlfriend's place scrolling through instagram when I came across the ad for the Lawnmower 3.0 all inclusive pack. I showed her the ad as a joke... she did not take it as one. About a week later, I see a box from Manscaped on the kitchen table. As I started questioning who was about to get the Redd Forman special from these size 12s I realized that she had actually bought that mess for ME & was waiting for my birthday to give it to me. She was like "well since you already saw it, take it home now."

So I'm doing 64 in a school zone when I'm thinking "man watch this be another waste of a grooming kit." I got home thinking this about to be nothing but a fried baloney sandwich and some sugar water in a box that costs $89...
I damn near called Manscaped headquarters to apologize for my ignorance. My friends stopped talking to me because I won't shut up about this product. My man bits are so smooth I squeak when I walk. The ball deodorant alone is a product that I never knew I needed until just now. I look down at any man who's letting someone's offspring within a 10-mile radius of their junk without a solid trim, toner & deodorized finish.

EVERY man should have this kit. My life isn't altered, its completely changed. I made an entire account to write this one review. If you actually read all of this, your next course of action should--nay... MUST be to stop what you're doing, and buy this product. You'll never go back to being dirty again.

Excellent products. Love the scent, shaving gel, shower gel, and weed whacker. The Reviver cream, and personal hygiene clean up tools are delightful and super safe to use. Frequently get compliments from my girlfriend. I take the credit, but its really due to your products. She appreciates my paying attention to these hygienic procedures. She says the after shave (***) cologne fragrance turns her on but she might be exaggerating. Your products have energized my love life. Thanks for that. One last thing. Your Manscape sponsored *** tutorials are also very enlightening. You might mention those in your product literature. I stumbled on them accidentally. Already had your product, but I would likely have checked your website if I hadnt.

Working with Manscaped customer service recently has been a pleasant experience,delightful in fact. Earlier this year it was difficult always getting in contact with reps. Automated email responses and inconsistent customer service was a regular. But I recently had an exchange with Chris E, and can honestly state i've never been more satisfied in my history of online shopping. He went above & beyond locating what issues i was struggling with regarding my order, making it a personalized experience rather then a casual automated response. Not only was he able to remedy the situation, he was able to show that there are men/women who are passionate about serving their guests. Ultimately restoring my confidence & passion for shopping at this great company. Chris, here's to you. Cheers! -

I always saw the ads on the lawnmower 3.0 and was immediately intrigued. Once I saw ads for the new lawnmower 4.0 I decided joined the manscaped movement! I ordered the lawnmower 4.0 with the peak hygiene plan a few months back and it came quickly. After the first use below the belt, I knew it was a game changer! I had never gotten a better shave. Paired with the crop preserver I had never felt more refreshed after a shave and shower! I felt like a whole new man and my confidence went sky high! I personalized my next package and decided to get the Refined cologne. The package came before i knew it. I love the scent of the Refined cologne by Manscaped! I feel manlier and smell it too! Manscaped makes wonderful products to say the least and you've got a customer for life here! Thank you ***!

I would say, "I wish I had order more of Manscaped's products", but... I ordered them all already, haha! Manscaped truly *** your game. Yeah, you feel confident, cool, whatever, but let's face it, we were studs before Manscaped. This just allows the rest of the world to be blessed by one more stud, cleanly trimmed, sleek, and smelling killer. The perfect compliments to your seldom seen, shredded abs. Of course, life aint about turnin' heads, but make this investment one for yourself. Sure, others will be benefitted, but this should be for one's own self. That's what it was for me. I couldn't be more pleased with these products and I literally ordered every one they offer. I believe every man should have one of these perfect packages upon coming of age. Don't take your hygiene for granted, take it to the next level. For you.

I purchased the Perfect Package *** with replenishment blades, and the Weed Whacker with replenishment blades, and their products work great to me. The Lawnmower is able to cut close in areas that other razors would leave me in a bloody mess. I'm able to chose the length of my body hair anywhere I want to without risking being nicked or cut. The Weed Whacker is able to get into areas of my body that grows hair, nose&ear, and isn't able to be cut by the Lawnmower. Both have long lasting batteries, and are durable(I've dropped both of them on the bathroom floor by accident). Shipping during the pandemic was slower, by only about a week or two. And customer service sent me emails about to keep me updated about my orders. I'm going to continue to purchase my Men's personal hygiene products from here, and I would recommend other men to check them out.

We love everything about this company! Great products and even better prices. They even offer auto ship for replacement blades etc. Outstanding customer service as well. I jad a couple of questions so I emailed them. They got right back to me amd honestly stayed in constant contact with me until our product was delivered. Even after it was delivered we got an email asking if it was all good. Not many companies even take the time to do this. It really made a difference. We will continue to order from Manscaped. And thanks to their autoshipping my 16 year old son wont have to actually remember to tell me its time to replace the blades (we all know how forgetful teenagers can be) they will just be shipped when they should be replaced. Eazy Peazy! Thank you again Manscaped for going that extra mile! My son absolutely loves his 3.0 and actually brags to his friends and tells them they need one too!

I never really had a good hygiene routine: brush my teeth, shower, use whatever soap my mom gave me, shave with some razor my dad gave me for my 18th birthday. It all eventually caused some problems. But then I started really talking care of myself. Started with a revitalizing shampoo that brought back my hair from the damaged mess that it was. Then I picked up a ton of Manscaped products. I thought it was some overrated online store that was just tapping into a young audience, but when I took the chance to try their products, I was met with fantastic customer service, excellent packaging, and extraordinary quality products. I looooooove my razor, underwear, and ph refresher. Makes me feel like a new person. Truly a fantastic company. Has now made it on to my extremely tight assortment of healthcare goods. TL;DR Manscaped is a fantastic company through and through, and I'm happy to be one of their lifelong customers.

So my boy *** put me on to this Company and their products. I took his word for it and haven’t looked back since. I STILL have the 1st *** lotion Bottle working it’s wonders for me through 10hr shifts everyday at the warehouse I work at 5 days a week. I thank God for the reliability of this product because an added bonus is that I got the Lawnmower 3.0 before Covid and it’s been perfect for manscaping but even giving myself my own shape ups. To the degree that I had other dudes asking me where I got my hair cut at and who’s open. Just told them I did it myself with the Lawnmower 3.0 haha. The Fellas at Manscaped know what they’re doing and I look forward to benefiting from more of that. Thanks for making reliable products and not trying to oversell yourself. Manscaped products are ? worth the try. The Underwear is Phenomenal too. So are the *** wipes. Also the little spray bottle for that quick refresh haha.

The Lawn Mower *** IS THE WAVEEEEE! I’ve never had an easier experience clearing the forest! All jokes aside, from a regular maybe hour chore turned into a quick 10 minutes and that’s because I was constantly being awed by what this thing could do! I no longer have to be jealous of my wife’s cleansing routine, I’ve got one of my own! The *** deodorant gives me a refreshing and confident feeling I’ve never felt before I’ve started my day. The *** toner? Don’t get me started, my Epcot center has never smelled so inviting. Oh and they also send the cutest cleaning mat newspaper, I appreciate little things like that and I’m sure you will too! And you can pack everything into your manscaped official pouch, which is oh so convenient! I can’t wait for my next order! I should note, during these harsh times it’s really good to receive something so thoughtful and well packaged and I know a lot of care went into this product and they really take care of you over there at Manscaped. 10/10 in my book, I’d rate it higher if I could.

Everything was packaged and ship very well! I loved the Save your *** news paper i actually have it in a frame on my wall. everything works perfect even in the shower and the 4.0 has the LED light which is really nice being i have a darker bathroom. i havent used the Plow 2.0 due to not having any Natural/ fresh shaving cream and or gel. I am hoping MANSCAPED can figure something out and pull off a nice shaving cream for my face. The body was and shampoos smells ABSOLUTELY AMAZING. Definitely wont be going back to any other brands. I also got the Ball Toner and Ball deodorant. NO MORE sticky sacks on your legs and thats coming from someone who works in a factory in the middle of July lol. Im more than Happy with my purchase and will definitely buy again from this company. if someone leaves a bad review to these guys at MANSCAPED its probably bc their *** itch from the generic products their using! MANSCAPED is on an uprise and everybodys actually loving it! Keep up the good work! Please make some all natural shaving cream?

You'll check out the products on their website. They seem of good quality. The "brochure site" is nicely designed. Maybe you saw them on Shark Tank? They seem more or less like other ecommerce sites you've been on. Looks pretty promising, especially for a somewhat cheeky gift.

As you're browsing, you'll get an offer for "Expedited Shipping" with a 10 minute counter. You'll pick something, step through the checkout process on their website, trying to figure out what exactly 'expedited shipping' means, and when you could expect arrival. You figure there will certainly be a page showing you the delivery options and estimated shipment dates, before they actually charge you - right? So you go ahead and click on 'proceed'.

Nope. You get redirected to a "Thanks For Your Purchase!" screen. But, oddly, not even this screen shows anything about when or how the product would be delivered. Then, you'll get an email receipt... which also contains absolutely no information about how or when the item is being shipped.

Baffled, you'll reach out to their "priority support" lines, who will refuse to tell you when the product you just ordered will arrive, or ship [see the image of their extremely helpful response to me, below, for reference]. You'll email them more questions, and be completely ignored. You'll decide to call them out on social media, at which point you'll find that they become *verycommunicative!

Sadly, the social media rep will tell blatant lies (like "check your order status on the account page" -- which does not contain the order status) and move the conversation to a private DM, at which point they will simply refuse to help you, and then stop responding.

Confused and concerned about the ethics of this shady company, you'll go to the Account settings page to strip your personal info out, at which point you'll discover that you can't. Nope, you have to make up dummy placeholder info to overwrite it -- which also means that if you only have one credit card, there's no way to get your card out of their system.

You'll tab over to your email to send them another message they certainly won't respond to, to kindly ask them to please take their hands off your credit card. You'll discover that they've already thoughtfully sent you a promotional email -- even though you unchecked the "it's okay to contact me for promotional purposes" checkbox somewhere deep within their multipage checkout form.

Then... you'll decide to do everything in your power to make sure everyone knows what a scam this company is, and you'll find this website, and read this. I'm sorry you've arrived, but I feel you. Yeah, they suck.

PS: Make sure you go through all ~fifteen "are you SURE you want to cancel this?" popups to fully cancel the auto-renewing subscription service that will be attached to your account without your consent!

On December 10 I made a purchase from Manscapes website my order number is Us8402748 in the amount of $103.79 I got an email saying that I was put on a subscription so when I saw this, I emailed the company Monday to cancel my order and my subscription I did not hear from anyone. So I went through PayPal, because that was how I payed. and emailed them two more times they canceled my subscription but not my order I kept emailing and finally I get an answer today telling me that they cannot cancel my order because its in a warehouse and its processing but it has been processing since the minute I put my order in now they are telling me that they are going to ship me out my package and I cannot get a refund or cancel the order. That I? have to return the item and have it delivered to me. they do not answer their phones I do not want this package they said they are going to mail it out to me and I have to send it back in order to get a refund. If it is still in the warehouse why do they have to ship it to *** think this is very shady practice just like how they try to throw you into a subscription I want the order canceled I do not want them to send me this package I want a refund

On October 25th, I ordered the Performance Package as a gift for my husband. October 28th I received a shipping notice from DHL that my order would be in transit once received from the company. I waited 4 weeks and no order. I contact MANSCAPED and they asked me to wait 3 more days, so I did. I contacted them and they blamed DHL and said they would send another. I contacted DHL and they stated that they had never received the order from MANSCAPED to ship out. November 24th I received a shipping notification from *** stating that they would ship my order as soon as they received it. Today is December 3rd and *** has still not received the order. I called *** directly in case the system wasn't updated and they confirmed that they had not received anything yet. I have tried to contact MANSCAPED on numerous occasions, through email and *** messenger (they do not have a phone number that you can actually speak to anyone on), but I am only asked to be patient and COVID is slowing things down. They even went so far as to refund me 15% of my purchase price, but have still not sent my order to the delivery service. I have been waiting the last 3 days for a response and they seem to be outright ignoring me.

My account keeps being wrongfully charged 190$. It was charged last night and they said they cannot even see a transaction and refunded the money to my card. Then, this morning it was charged another 190$ for no reason. I cannot access my account because when I hit forgot password it says email sent and no email is ever sent. I contacted their customer support line via email and they said we sent an email to reset your password and they never did. Ironically the only time I can get a response is when I threaten legal action for unauthorized purchases on my card. I am still waiting to hear back as to why I was charged this time. I can provide screenshots of all emails and issues if needed. All I want is my account to be completely wiped from their system. I never gave them authorization to save my card information in the first place. But they kept it and have decided to charge me whenever they want. I dont want anything to do with what they have to offer me, and I did not order anything. I want my money back and I want to know why I am being charged without authorization. It is important to not that this is not about their subscription service. These are just basic sales that they will not help me resolve.

Purchased on 12/9. I submitted a return on 12/27 b/c there is a 30 day return. The first email sent they responded asking me "are you sure, here's video, please respond AGAIN and let us know if you want to return". If I wasn't sure, one would ask why would you submit a request to return for a refund. I responded back telling them for the 2nd time on 12/29 that I wanted to return. No response. I emailed for 3rd time on 1/2 that I would like to return, no response. I emailed for the 4th time on 1/5 that I have not received a response to please send me a return label. Company states they will get back with you 24-48 hrs. Well... that hasn't happened after my 1st email. It appears that I am stuck for a product that my husband did not like AND they are going to charge me for a monthly fee for products that I don't want. It goes to show they don't stand behind their product or return policy. I will never purchase from them again and will let everyone that I know this company is a SCAM! Oh and let me mention i got one for my in law so they will not only charge me for 1 monthly fee but 2 for a product that we do not want! Can someone tell me why they are still in business with this kind of customer service? Zero phone number to call either!

Date of transaction was December 14th. Total of my order was $151.18 CND paid to manscaped company. The company website is www.manscaped.com. The dispute is; that I placed an order on December 14th. Since the day it shipped there has been a "dead end" tracking number. I reached out via email as you cannot contact customer service through phone, only email. I was told by customer service to just "wait for an update" - whatever that is suppose to mean? anyhow, long story short they won't respond back to my emails or refund my money. So, I paid for a pretty decent sized order that never even had a traceable tacking number on it and still no delivery or communication. *** won't even respond back to my emails so I can get a refund. It's been 3 weeks now. A company is only as good as its customer service..they charged my credit card real fast! but when it comes to refunding for a lost parcel that I haven't even received and never will, they go silent. I want a full refund! This is ridiculous. I've tried contacting customer service via email 10X now, with zero response. This has been going on since the first time I tried contacting them, which was on December 24th. The order was placed on December 14th. The order number is #CA521524 and my tracking number is #

Ordered two separate shavers. One for me in *** and one to be sent to my teenage son in ***. Order placed 11/29. Received correspondence with tracking number for *** priority mail (2-3 days). Three days later I contacted customer service via email bcuz the status of both was label printed, *** awaiting package. Three days passed without a response and again I sent correspondence asking for update and again two days without a reply. I try to cancel order through website and receive a message (computer generated) asking me to reconsider replenishment plan. Sent another message stating I want no part of there company and asked for refund and that I cannot even think about a replenishment plan when I cant even get a razor delivered. Now its *** any correspondence bcuz I would handle as fraud through my bank and still they send the same emails that answer nothing and seem to be sent as a way of mocking a customer. I will provide emails and post them on social media soon enough. It was unprofessional and classless. I wanted to give my teenage son his first manscape razor and you ruined the experience with little regard. So now I want to educate others regarding there practices. They will not refund or send device and I have been harassed as a result.

Bought a lawnmower 3.0 from target 2 weeks before Christmas. And used it 2 or 3 times and put it on my shelf. Then randomly a few days before Christmas it randomly started turning on in the middle of the night and wouldnt turn off or I couldnt turn it on. So after a few nights of this I emailed manscaped support and they were very nice about it and said they would send me a replacement and said it would take a few days to get the tracking number and stuff back to me and I was like ok thats great. A week goes by and nothing so I emailThem again and asked them about it and they never responded. Take in to account this entire time my razor is littelry going off every single night and waking me up at unholy hours. So Im obviously fed up with it so one night when it goes off Im like ok I got a idea so I just close it in my bathroom and let it go until it dies so it wont wake me up any more and it does die the next morning when I check on it. So I put it back on my shelf and leave it for a few days. When I check on it next I try to charge it and the thing wont even turn on or charge the light doesnt even come on. This is not acceptable that a 70$ razor that is advertised as the best thing in mens grooming since sliced bread littelry breaks after 3 uses and dosnt even work after it dies. This is absolutely unacceptable and hope they can clean up their customer support.

I ordered the *** on 5/2. It is now 5/14, nearly 2 weeks later. One week ago I chatted with a representative and asked for an update to my order status. The representative said, "there is no status". I was confused by this answer. I then asked if I could have an estimated shipping date and was given the same answer, "we don't have an expedited shipping date."I then asked if she/he could please let me know why it was taking so long to process my order and why they charged my credit card if they didn't have the product to send me. I stayed on the chat for over 30 mins after presenting that question to which there was never a response. On, 5/11 I sent an email to their customer service team asking the same questions. Even though their website says 1-2 business days response time, I have yet to get a reply email let alone confirmation of them receiving my email. This has been a very frustrating ordeal in which most companies handle very well. If they are having processing issues or even shipping issues they should alert their customers. How does a company that business model relies solely on shipping not have an estimated shipping time? You would think if that's all they did they should be able to track how long it took for an order to be processed and shipped and then be able to give and ETA. Very upsetting and quite frankly very embarrassing for Manscaped.

I purchased the Performance Package on 05/20 (Order number ***). During the checkout process I was asked if I wanted to enroll in the Peak Hygiene Plan. I opted into the program and elected to receive a shipment every three months. I received my first Peak Hygiene Plan shipment three months ago and everything worked as I felt it should have worked. However earlier this month I received an email advising me to select my items for the upcoming shipment. I attempted to log in with the username and password that I created when I made the initial purchase (I had wrote the information down) but it would not work. I used the reset password on the website and was sent a link to reset my password. It also did not work. I tried this a few times before reaching out to their support team. I received communication back that I did not have an account and that one had been created. I was able to log in to the account and it states that I am not enrolled in the Peak Hygiene Plan and has all of my current information. I reached out again to support letting them know that I feel that I have a duplicate account. I have made several attempts to reach out and I have received no response. I found a phone number for the company but it only plays a recorded message and then hangs up. I did not have the opportunity to select what items I received and have no access to my original account. I would like reimbursement for the last charge and cancellation of all future shipments.

Im completely Fed Up. As I can see from other complaints I'm not the only one who is been dealing with the same issue. I ordered my husband's gift December 9th they took the money out right away. I got the confirmation email the next day. I emailed them three times asking why I haven't received my tracking information yet ( a week after my money came out) I got no reply other than an automated email with my tracking information. I paid for expedited *** shipping which cost extra money. *** expedited shipping is 3 to 5 business days. I then finally got my tracking number so I went to the *** site and as of today December 17th it says it's going to be here today. But I scrolled down further and it says the label is ready and that *** hasn't even picked it up yet and it's still waiting at the manscaped facility. I've tried to email another four times asking what is going on with my package. And of course no response not even an automated response. Every time I sent an email I've only got an automated response. The customer service is horrible, I paid for expedited shipping to make sure my husband's gift got here before Christmas and as it States today on the *** site it is supposed to be delivered but obviously that's wrong because it hasn't even been picked up yet. All it says is that a label is ready to be put on my package it hasn't been shipped has been sent out for delivery and of course I'm getting no response. Why did I spend my extra money on 3-5 day expedited shipping for nothing. I want an actual response for manscaped telling me what the hell is going on with my package.

We have been trying to contact customer service about a product we purchased for nearly two months now. We posted a *** review, included below, after 30 days of no response from their customer service department. A person commented that they would reach out to us, and when they did via email, we responded immediately with our problem with no response back. It has been another three weeks since this last communication and we have still not had this issue resolved. Original Post on *** Reviews (Posted by ***): We were so excited to receive our Lawnmower 3.0! It worked beautifully, twice...and then we think it may have died? We unfortunately encountered this problem with our product and no one seems willing to help us. Our trimmer does not charge whatsoever, and we (***) contacted customer service (***) twice over the last month with no response. This is the address listed in our order email to contact if we have any issues as well as on their website, and it states that we should expect a response within 24-48 hours. We can understand delays in communication due to the pandemic, but it has been about 700 hours (29 days since we first reached out). We also tried reaching out on their social accounts (*** and ***), and the responses on *** stopped immediately upon realizing we had an issue with their product. Genuinely upset that there seems to be no platform to receive help. We just want to figure out how to get our product working. However, the utter lack of communication, and even dismissal of this issue via their socials, is pretty terrible and unacceptable. I've been advised to file a complaint with the Complaintsboard.com.

About 3 months ago I had a charge of $16.09 on my credit card. At that time I thought my son, who was living with me at the time, took my card and used it to order from Manscaped. So I called my credit card company and told them and I didn't file a claim, but they sent me a new card. I was going to see if my son wrote my credit card number down and was going to continue to use it. I thought getting a new card, I could trap him. Well he moved out mid October with his dad down in ***. I just received my credit card statement and there was another charge for $16.09 from Manscaped on my statement. Now I was furious because I know my son didn't order anything and I know for a fact he didn't even know I had a new number. So you tell me how an online company can have access to any credit cards without the holder's knowledge. I called my credit card company and they are filing a claim. I tried calling the *** number listed on my credit card statement for Manscaped and it gave me an email address *** if I had any questions or press 1 and it would connect me with a customer service person. I pressed 1 and I was disconnected. I tried it again and once again, I was disconnected. I did send an email letting them know that I was turning them in and that they were stealing from me. I have no idea how they got a hold of my new credit card number. I would like you to check into this. This is very concerning. My credit card company is sending me another new number in about 7 days. This is absolutely ridiculous and it is stealing. I can't get over how companies can find a person's credit card number and charge whatever they want on it. I would like you to let me know what you are doing about this. Thank you.

I purchased products from Manscaped totaling almost $100 on 11/27. I expected to receive some sort of shipping confirmation within a day or two notifying me that my package was transferred to their shipping partner with tracking information. On 12/6, after more than 5 business days, I created an account on their website to track the shipment only to find that a shipping label had been created but the package was never shipped. After waiting a couple more days, I checked again and found the same information after which I contacted customer service to inform them that if the package didn't ship in a timely manner I would be canceling my order. The response from Manscaped was that "your tracking information has not updated accurately". After giving Manscaped ample time to transfer the package to the courier and them failing to do so, I wrote customer service again to cancel my order on 12/11 and voiced my displeasure with their service. I was given the following response: "Unfortunately, we were unable to cancel your order from our warehouse prior to being packed for shipment". This response implies that my purchase was not only never given to the courier in the first place, but was never actually packaged for distribution. I was of course told that the courier was responsible for not updating shipping information, but it would seem that the shipper is simply negligent in processing orders. The complete lack of communication regarding shipping, and the lackluster response from customer support is concerning to say the least. The fact that my order cannot be canceled until I receive the package and it is then recieved back after I refuse acceptance is egregious. My order and my money are being held hostage...you can't eat your cake and have it too, Manscaped.

Ordered their "performanc package" on Jan 4th. It shipped quickly but shortly after it had shipped tracking had stalled to a point where I was concerned. I order many packages weekly and have been even throughout covid and noticed this was a concerning delay. I attempted to contact them. I email their support line and waited the suggested 24-48 hours and didn't receive anything in return. I then sent them messages on facebook and instagram and still didn't receive a response. Then I finally had received my first email response approx 1 week after the initial one. I received a generic response saying that they were having delays with tracking etc. They said if I had not received the package in a few days to email back. Well I did email back (at this point it had been approx 2 weeks since the produc had shipped). The product was stuck at the airport and tracking hadn't updated and I assumed it was lost. I emailed the shipper and company again. I again waited a long time for a reply and was sent only the same generic response as the initial one. Me being frustrated then replied again stating I have paid you for a product that is lost. I also notified them if they could not resolve this I would be contacting my credit card company for a dispute/charge back. I have email back/forth with them several times over the last month and every response if the same generic bs. I took my time to explain I was concerned my package was lost, I explained it has been almost a month etc and they never addressed my concerns. I read reviews similar to this online. I feel I should not have to dispute a charge on my credit card (first time doing this) and I believe the company should be held accountable for collecting a customers money and not confirming delivery or assisting with a lost product. I have filed a dispute with my CC. I also have all email correspondance saved as well. It's really embarassing the way they handled themselves and I think it should be noted on their file.