The complaint has been investigated and
resolved to the customer's satisfactionResolved Magazine SVC — Magazine Subscription Rip-off
resolved to the customer's satisfaction
I am being charged $49.90 monthly for magazine services I didn't order. The only information I have on this company is the phone number [protected]) which appears next to the charge on my debit card statement. I already have a subscription with "Viking Magazine" and is paying $62.50 monthly for 5 magazine subscriptions.. I suspect that "Magazine SVC" got my contact information from them. I do recall getting a call from a magazine service rep in DEC-2010 from - what I was tricked into believing - Viking magazine, but apparently it wasn't.. these people are so slick. The caller was calling to re-new some of my magazine subscriptions and explained that I still had 30 payments left before the account was paid in full.. and this is where I exploded in anger and was escalated to a "Tier 5" customer service rep.; during this call, I kept referring to the issues I had with them (which include receiving magazines, including Maxim, that I never would subscribe to and not being able to afford another 2-3 year of paying on magazines).. at no point in time did the service rep. tell me, that I wasn't subscribing to this magazine with them, nor that I wasn't paying $62.50 a month to them already.. Remember; I am still thinking that I am talking to Viking Magazine. Well, after almost an hour of yelling, I was mentally tired and caved to the smooth talker on the line. I was promised a "reduced rate" of $49.90 per month.. still thinking it was my Viking payment that was going to be reduced.. but no; I now have 2 magazine charges on my debit card totaling $112.40 per month, and this has been going on for the past 4 months. Needless to say; my bank account is being closed tomorrow, before I go bankrupt.. And I will never ever make dealings with anybody over the phone again. From now on, I will require something in writing (sent to me in the mail that I will have to sign), before I let ANYBODY automatically take payments out of my bank account. Feel free to share any similar experiences you've had (or have) with me [protected]@hotmail.com . Thank You!