The complaint has been investigated and
resolved to the customer's satisfactionResolved LuxSauna — Money Back Guarantee
resolved to the customer's satisfaction
David Shurtleff (aka David Floyd)
Luxsauna: My sales person Garett Gordon informed me that after paying $1595 for my sauna, that if I was dissatisfied, I had a money back guarantee. After returning the damaged sauna, the second one still didn't work. To my suprise, after deciding I had enough, LuxSauna and Garett informed me that I could return the sauna. Here is the catch - and let the buyer definitely beware of this one: I had to pay to ship the sauna back and the fine print buried in the web site states a 25% restocking fee.
So, the money back guarantee offered by luxsauna is - You will still pay approximately 30% of the total cost even if you decide you don't want the sauna.
Should you decide to call customer service - Good luck. They very rarely answer the phone.
David Shurtleff the owner who uses the name David Floyd will certainly be of no value should you have a problem.
As for Garett Gordon - he is just a liar from the get-go.
I would encourage two things:
1. Read all the available rip-off posts about this company.
2. Buy from Sunlight or some other company who believes in integrity and customer service.
One positive note: Dave Hasty at the warehouse was most helpful, at least as much as he could be in this situation.
The delivery team that attempted to assemble the LuxSauna, were not as ###ed as they appeared, i just think they had a hard time reading CHINEESE. It was frustrating, but quite the site to watch.
The plug at the end of the cord was a 20 amp plug, a fact that Garett Gordon failed to mention. Not only that, it did'nt even reach the outlet.
All in all, this was a very disappointing experience and I wished I would have done a bit more homework.
Later I found out that the company was in some sort of bankruptcy proceedings. Who knows on this one...
Do your homework before buying a LuxSauna.