LookFantastic — order not arrived, terrible service
The worst customer service on the planet!"
We have been using l'f' for around 5 years plus, spending around 3000ukpounds per year, do you think that would be classified as a good customer?? Apparently not, our last order for 800 pounds was made 11 days ago... After 5 emails no replies then 4 telephone calls costing us around 50 pounds [as we live in kenya] we find out from some of the most surly unhelpful people, i've ever come across, that it's still in the warehouse, not even been sent, when we explain that someone is carrying it over for us in 2 days time, you'd be mistaken in thinking they'd rush it through, no no no, didn't even bother to call us back, we ring again 20 of the 40 items are out of stock and wont be in stock for 3 weeks or more!!!
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