Long & McQuade Musical Instruments
Reviews and Complaints

Long & McQuade Musical Instruments ain't too bad of a place, but sometimes the folks working there seem more interested in shooting the breeze with each other than helping a customer out. In particular, the drum department could use some serious improvement - them guys seem like they don't know their bass from their snare half the time. But other than that, it's a decent joint to pick up some gear, especially if you're on a budget and looking for some used items. Don't expect the Ritz-Carlton of music stores, but it'll do the trick in a pinch.

Long & McQuade Musical Instruments is a pretty good store, but they could do better at keeping their online hours accurate. I looked them up on Google to see when they were open and it seemed like they were available. I thought it was gonna be a one-stop-shop but when I got there, it was closed! I was so disappointed, man. I had to drive an hour and waste all that gas, only to find out they weren't open for business.

I seriously think that they should get their act together and do a better job of keeping their online information updated. They should take better care of their Google My Business listing, so that people don't waste their time driving all the way out there only to find they're closed. I really hope they fix this issue, it would make things a lot easier for everyone.

Apart from this, I have to admit that their stores have a ton of gear to choose from. They have a wide variety of music instruments and accessories which I haven't seen anywhere else. The staff is also quite helpful and knowledgeable, they really know their stuff. If you need help with anything, be it finding the right guitar or picking out the perfect microphone, they're always ready to assist you.

Overall, Long & McQuade Musical Instruments is a great place for all your music needs. Just make sure to check their operating hours before you head out.

I gotta tell ya, my experience with Long & McQuade Musical Instruments was not so good. The employee that I dealt with during my visit was quite a rude individual. The staff there had a terrible attitude. They seem to act like a pawn shop, treating me like I was nothing. Honestly, it was all pretty garbage. Even though I've bought a few guitars and amps from them in the past, I won't be going back anytime soon.

I decided to check out Long & McQuade Musical Instruments website (long-mcquade.com) to see what people were saying about it. So far, based on my own experiences, I'm not impressed with their expertise and interaction with paying customers. There's no denying that they are indeed a retail store, but that doesn't mean they have to be so terrible at customer service and responding to inquiries.

Unfortunately, I've had to deal with representatives who seem to have no idea what they are talking about. Despite their claims of expert knowledge, I've been disappointed with the advice I've received from Long & McQuade Musical Instruments. I asked a couple of questions about specific products, but the answers I received made me think the people I spoke with were just faking it. Their responses were vague and didn't give me the level of detail or information I was looking for.

It's frustrating because the website clearly advertises that they offer expert knowledge and customer service. But from my interactions, it doesn't seem like they are any good at either. I'm definitely not going to be recommending Long & McQuade Musical Instruments to others based on my experiences so far. With so many other options out there, I'll be looking elsewhere for my musical instrument needs.

Long & McQuade is everywhere these days, with locations popping up all over the place. But is bigger always better? Sometimes it feels like we have less variety and the prices just keep climbing. I mean, let's be real, ordering from Thomann in Germany can often be cheaper than buying from our local L&M, even with exchange rates and shipping/duties factored in. And while it's great to have five L&M locations in Edmonton alone, sometimes it's nice to visit different stores with their own unique flair.

That being said, L&M does have a lot going for it. The selection of instruments and gear is pretty impressive, and the staff are always helpful and knowledgeable. I appreciate that they offer rental options for those just starting out, and the repair services are top-notch. Plus, the ability to order online and have items shipped right to your door is certainly convenient.

Overall, I have mixed feelings about L&M. While I do love the convenience and selection they offer, there are times when it feels like they're trying to be a one-stop-shop for everything music-related. And let's face it, sometimes we want something a little more unique and specialized. But if you're looking for a reliable, customer-friendly music store, Long & McQuade is definitely a solid choice.