Lift and Glow Pro — Scam
I don't normally complain but when I do it's for a good reason.
On 5th Feb 2013 I applied for a TRIAL version of Lift and Glow Pro for £1.99 pp. I didn't receive anything until 20th April 2013 when I received a rather large tube through the post, sent by them. Why did I not call earlier? Sometimes, depending upon demand, the product is sent out later than what you anticipate (e.g. I requested a 6 in 1 steam mop last November via Wowcher for just the postage price. I only received it at the end of February). I thought it seemed a bit big for a Trial product and didn't touch it. I had to wait until the following Monday to contact them as their site said they were not open over the weekend. On the same Saturday I had some of my Direct Debits returned to me as there was no money in my bank account. Now I always leave money in to cover my bills so I took a look at my statement but was unable to see anything. When I looked on the Monday it stated that £81+ had been removed to pay for the Lift and Glow Pro product. I took a look through the internet and found that if you requested a Trial version of their product you had so many days to ring them to say that you didn't want any more to be sent out and if you missed the deadline you then received a full version of the product and would continue to receive the product until you cancelled the subscription. Now 1) I hadn't received the Trial so had no idea that it worked this way and 2) There was nothing on the actual Trial Application page that told you this. I called the company and got through to a foreign lady who could barely speak English. She told me that I was outside of the trial period so didn't qualify for my money back. Well 1) I hadn't received the Trial product, 2) I knew nothing about being put on a subscription which she said I was now on and 3) I would never pay that much for a cream, no matter how good / bad it was and the reason for the request in the first place was to see if it would be beneficial to my skin as it's very sensitive. At the end of our conversation I managed to persuade her to cancel my unknown subscription, even though she kept saying she could do it cheaper if I stayer with them, and told her that I would be reporting the company to you and sending in a letter detailing what had happened and requesting my money back.
I just want my money reimbursing and to lt other know not to touch this company until they know all the facts.