Liberty PowerBeware

L
This review was posted by
a verified customer
Verified customer
Review updated:

Liberty Power is an independent Electricity Supplier, serving the needs of tens of thousands of business customers in 12 states across the country where there is a choice of energy suppliers. This national coverage provides our customers with the benefits of a strong purchasing team and expertise in understanding the needs of a large base of business customers.

We are proud to help customers control their electricity rates by offering fixed rate plans that remove the volatility inherent in the energy market and protect customers from unexpected and unbudgeted electricity costs. In fact, electricity is the most volatile of all commodities – with market rates changing every second of the day. When electricity suppliers offer a fixed rate, it is based on market prices at a particular point in time. In order to guarantee the price for the contract term, suppliers pre- purchase the energy required by the account for the full term. In mitigating the risk of a market that can swing up and down constantly, Liberty Power helps business customers continue to do what they do best – serve their customers.

When we pre-purchase electricity, we make a commitment to the customer for the electricity they need for the term of their agreement, which is generally 1 to 3 years. If the customer chooses to end the agreement before the end of the term, there may be a fee for early termination. This will depend on when the customer exits the agreement, market prices at that point in time and whether Liberty Power incurs losses from that termination.

For more information on the volatility of the energy market, please see http://www.eia.doe.gov/emeu/steo/pub/

We hope this clarifies the concern for this issue. We are happy to answer any additional questions regarding early terminations. Please feel free to contact Liberty Power Customer Care at 1-866-POWER-[protected]).

Liberty Power

Responses

  • Bh
    BHope Feb 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Aggressively knocking and ringing my doorbell I called the police. I live in a no soliciting area so they were already breaking rules. The cop told me that they work for ppl and I called him back and questioned him and then he said it’s a 3rd party Liberty Power. Deceptive and aggressive i don’t trust them.

    0 Votes
  • Bh
    BHope Feb 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I had 3 big men pounding at my door aggressively and ringing my doorbell aggressively. I called the police and they caught them(they were trespassing in a no soliciting zone which has a sign)liberty power seems like a dishonest deceptive scam company that uses aggression tactics and manipulation. The officer told me they work for PPL and I as PPL doesn’t solicit then I called the police office dept back and he told me then they are with liberty power. I don’t trust this company

    0 Votes
  • Ca
    Carl Powers Nov 09, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My issue is i use to be a sales consultant with liberty power in Maryland. I was never correctly paid when i left the company. I was told i would recieve my payout 30 days after my last day. I recieved nothing after that 30 day period, my upline rep Leon Browne doesn't answer the phone nor return text.

    0 Votes
  • Cu
    CustomerEthics Jan 02, 2019

    Liberty Power called to give me a break on my electric bill but instead lied to me while trying to sign me up for the service. They pressure you into agreeing to the first set of statements and then switch you over to another rep to confirm your enrollment but clearly stated this is not an enrollment. Then when you state back to the second rep what the first statement you were quoted they pass you off to a third rep who refuses to be identified and would not give a straight answer. Please BE AWARE of this FALSE way of doing business. This is POOR way of attempting to steal your information through your Electric bill. Notify the Better Business Bureau and your current Electric Company. Do Not Fall for this on the verge of scam.

    0 Votes
  • Ev
    Eversource customer Aug 25, 2017

    Liberty Power is definitely liars

    0 Votes
  • Ev
    Eversource customer Aug 25, 2017

    They are liars

    0 Votes
  • Vi
    VictorRivera01 Apr 07, 2017

    Hi everyone, I would be more than glad to help you clarify any objection you have. I work in Liberty Power and I always help customers understand well how the plan works. I have read all the comments on this blog, I do understand the frustration you might have against Liberty Power. I can let you know if you are going to save something, depending on your electrical usage, I always like, customers to have bill handy: 1st. to show them how to read the bill 2nd. that way, customer gets educated on how might
    Liberty help with the electricity rate. My schedule is from 9:00 am EST - 6:00 pm EST, Monday - Friday. Customer care number is [protected] my extension is 5195. My name Victor Rivera. I will be more than glad to assist you and is it helpful, have a bill with you when calling, that way I will help you better.

    0 Votes
  • Fe
    Fed Up No knock Apr 04, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Stop knocking on my Damn door.

    0 Votes
  • No
    Not Amused At All Dec 21, 2016

    I've read about cold calls and "agents" ringing your doorbell. Well Liberty Power has ventured into the cyber era. I've received what appears to be phishing emails. First I received a "Welcome" email thanking me for choosing them. Then a week later receive another email which was an energy report for October usage... It's now the end of December, why would you welcome me, then send me October usage data??? There seem to be some links in the second email which I have not clicked on for fear that either some malware will be secretly downloaded to my computer. I never transferred my service over to Liberty Power so I don't know what all this nonsense is. It is very annoying and it contributes to my other daily spam mail!!! How do I stop it without accidentally downloading spyware or malware??

    0 Votes
  • Jo
    Joangvend Oct 21, 2016

    Liberty power scammed into my business account and without my permission included my home account. They overcharged me by $100.00 per month on each account. Eversource is 6.6 per kilowatt and they charged .11.522 per kwh on each of my accounts..They harrassed me and I think they should be put out of business.

    0 Votes
  • Ma
    Marypri Jan 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    A man came to my door last night stating that he just needed to go door to door to let people know that they were dropping two charges that appear on the Com Ed bill that we receive. He then showed me a sample bill and said that they were overcharging so they were taking them off in the future. He asked me for a copy of my current bill, which I'm now sure that it was to gather my account number. The bill is under my boyfriends name. I am not on it, so I couldn't authorize anything on it anyway. He then asked my name and then said he had to call a confirmation number and I had to answer the questions audibly for the automated confirmation. At no point did it mention me switching to a different company but still I was getting an odd vibe from this guy, like he was scamming me into something without telling me. If it was just about them dropping the charges, that could have been done via letter in the mail or email or even a simple phone call. He had me sign the screen of his tablet, which I just scribbled some lines on..and as soon as he got that, he was like thanks that's all I need and was gone in a flash. After he left I called Com Ed (my electric company) and asked them if they knew anything about this "removal of charges". Of course they said no, not at all. That its probably a scam to get me to switch companies without me knowing until I got my mail. He never mentioned rates or anything of that nature. I verified with Com Ed that I did not want to switch and that if something came through claiming a switch was going to be made, they would contact me via mail and telephone to verify that it is what I really wanted. So in short, whatever he was planning, its not going to happen now. Horrible company who don't like to answer question nor give explanations about things. But of course, why answer questions that will just be lies to scam people. If you cant be upfront and honest about your intentions and your rates and whatever, there must be a reason. Apparently this company is BS.

    0 Votes
  • Ru
    ruinedbycompany Dec 29, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Don't trust them. A guy from liberty came to my mothers house and used very shady methods to get her to sign up. He made her sign a 24 month agreement but told her she needed to sign it to guarantee savings she is already getting with her current provider. But what he left out is that he wasn't her current provider. I did not know it was a different company until after I saw the paper which he shoved in our faces and left faster than the Flash. I tried to find him to cancel and searched my whole block and he was nowhere to be seen. Then 30 minutes after he left I called the number he left and spent a lot of time canceling. Despite their assurances that the contract would never go through he still put the contract through and we got a notice in the mail. The contract which states he came on the 21st of the month is falsely mislabeled and says it started on the first of the month, 20 days before he came here. I had to call again and go through the whole process again and I have very little faith that anything will be done. Also the representative on the phone agreed with me that something is wrong with the contract because it is labeled to start 20 days before the agreement was signed. I don't know how many more times it will take to cancel but I still how no proof that they cancelled it yet.

    0 Votes
  • Ba
    Balto Uematsu Dec 11, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I had a lady come to my door and sell their Wind provider to me, when we already had a provider. I only signed up for it because the lady was really nice, and I didn't want to shun her. But, now I am in big trouble, as I hear that to undo what I did, it will cost me 50 bucks just to get out of the contract... and I am not the head of the house... I didn't know what I signed up for, mostly because I don't pay the bills (minus rent), and because I was flabbergasted that a stranger came knocking at my door, which is a custom that most business don't do in my small community that I live in. Screw this company and ANYONE who has worked for it.

    0 Votes
  • Tr
    Truthisbitter Nov 29, 2015

    Carolcarol...

    Actually, it was the same for me too. However, i signed but not my legal signature..however, i'm as concerned as you. Since, i was made to feel as if they represent Comed or their partners/affiliates. Tricked me into signing on their tablet...its actually my wife who's the account holder with comed..they took the comed account # name...and address, etc.

    I did call back straight away to make sure they cancel it. They said they had.

    0 Votes
  • Tr
    Truthisbitter Nov 29, 2015

    A Liberty power representative just came to apartment & said they are authorized electricity providers in the state of IL. She told me how We could reduce our monthly bills, etc by signing a two year deal..fixed rate...i reluctantly signed..but actually it's my wife who's the account holder with our current service provider (Comed)..I spoke to my wife & she straight away refused the move. I just called the representative back (ERICA) & told her we don't want to change from Comed to Liberty...it's been just about an hour that i also called their Toll free # [protected] & spoke to a rep named Michelle. She gave me a reference # after i explained to her that it's my wife who's on the account & we don't want to switch from Comed to Liberty. She said it's taken care of. But i want to ensure there's nothing still missing.

    Thanks,
    Umar

    1 Votes
  • Ca
    carolcarol Nov 13, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I live in NYC and two salesmen at Liberty Power just came to my door and they made it as if they were from my current electricity supplier ConEdison. I was stupid enough to give them my ConEdison account number, as well as my name, address, and phone number, but when they tried to trick to sign on their tablet, I became suspicious and did not sign anything. However, I am still worried since they got my ConEdison account number. Does anyone have any advice?

    0 Votes
  • In
    Indian American Nov 05, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Mount Prospect, Illinois, they showed up in my apartment and tricked me to sign the contract by stating that they are working with comed and they will need my account # to reduce the bill. Since it just happened today 6:00 pm ( business hours are closed) IS there a way to find a cancellation form somewhere, so that I can post them. before it is too late. They do not state any term and condition nor that they wont give you any receipt after this form ( they have in ipad) and nor that you are signing a contract .

    0 Votes
  • Sl
    sloopydoopy Jun 08, 2015

    Liberty Power just came to my apartment and told me they were affiliated with my utility company. I asked this several times (at least three) and each time they emphatically said "Yes, of course!" I questioned why their company name would differ and they said "OH, we provide the power TO the utility, so we are part of the utility company, just under a different name." I asked to see their IDs. They said the Liberty Power, but they swore up and down they were associated with NStar (should've known better at this point - my utility provider changed their name like two months ago). They dropped their badge, and I eventually noticed the orange line: "Not affiliated with local utility provider." What the heck!!????
    I hesitated when they asked me to sign a contract without reading it. I said I would not sign anything without reading it on my own time. They tried to sway me, "We'll just wait here while you read it!" No, I said, that won't do, I don't want you standing here waiting for me. Not gonna happen. I said I could mail it if I decided to follow through. They insisted no no no, we need to do it NOW. That was the final nail in their coffin. Only when I sat down and looked up the company did I review the contract they wanted me to sign. They were trying to get me to sign up for a 15-month contract (they did not mention this!) - I'm moving in a month. Real cute, Liberty Power.

    0 Votes
  • Up
    UPSET CUSTOMER CORPUS May 18, 2015

    DO NOT UNDER ANY CIRCUMSTANCES SIGN UP WITH LIBERTY POWER!!! WE FOLLOWED ALL REQUIREMENTS WHEN OUR COMPANY CLOSED AND 2 YEARS LATER I AM STILL RECEIVING BILLINGS!!! THEY ARE THE WORSE COMPANY EVER!!!

    0 Votes
  • He
    Henry Aldana Apr 15, 2015

    This is the Biggest Scam, They are forging contracts, they are doubling the rates and No one will help you..

    0 Votes
  • Mo
    Moxiecat23 Mar 14, 2015

    My husband and I were thrilled to have a chance to get electric from another provider than Ameren IL, and were promised that our rate would be cut in half by signing up with Liberty Holdings. LIES!! Our bill has doubled and that is no lie. We called to cancel and yet we still have them listed as our power supplier. So today I am hopeful to finalize our cancellation once and for all. After getting our 3rd power bill with them as our provider, I am disgusted that we asked for their services, not reading reviews beforehand. But you better believe it when I say I am telling anyone who will listen NEVER USE LIBERTY POWER!!!

    0 Votes
  • Al
    alicia cross Dec 20, 2014

    Wow what a joke, calling me yelling at me that I need to use their company to get power. The guy went as far to say that my electric bill lied to me along with the local new. He was so rude, I had to hung up on him but their math makes no sense. my rate is in o, o8 right now and will go up about 30% so he offered a fixed rate of .14 which is high there what they increase will be. Also it is for 2 years whereas the increase will go back down in 6 months. He was unwilling to understand that .14 will be high even with the increase, which would be about .11 cents. He also tried to treat me and say the increase was much high than the local news and the electric company has reported. Beware and know your facts first.

    0 Votes
  • Co
    Corloff Jun 05, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have been taking calls from customers who were given the toll free number. I have been employed
    at my company for 4 years now and I have taken hundreds of calls. All the callers appear to be elderly. I think just from what I have experienced Liberty power is a scam and needs to be shut down. Shame on you all working for Liberty Power for taking advantage of the elderly. I am now also going to report this to the BBB, post it on FB and any additional outlets for social media that I can find.

    1 Votes
  • Li
    liberty power is scam Apr 17, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Liberty power is a scam. BE CAREFULE BEFORE SIGNING ANY CONTRACT OR ANY OFFER FROM THIS COMPANY. I was tricked by the sales persons who knocked my door a year back. I was told they were electricity producer and supplier. They claimed their rate was way cheaper than PSEG, the primary supplier. I was told it was survey questionnaire, and tricked me to sign in their I pad. Later I found it was two years contract. Since I have signed the contract I am paying more, sometimes double than my primary provider.
    Being very new and unfamiliar to system in NJ, I got in their trap. But I learnt good lesson. In future, if any sales person form Liberty power knock my door or call me, the only thing they will get to do is kiss my ###.

    0 Votes
  • Cr
    C. Richard Chartrand Mar 18, 2014

    I was a customer of Liberty for 3 years. I did not like there sales pitches and there technique of signing up every year. They could hardly speak English and they had an attitude. Finally I had enough and did not re-apply for their service. I went for almost a year with PPL, our local electric company. I was then approached by another supplier with a good deal and a much more professional manner. Now I am getting calls from Liberty with their 'New Rates'. I've told them I'm with another supplier and to not call here any more. Today I received two calls from them and I told them the same thing and that I would report them. I know the number so I will not answer future calls from them. This is now harassment. Plus their company is not even on the residential list of suppliers for PPL.

    0 Votes
  • Yb
    Ybing Feb 04, 2014

    A woman came to my apartment yesterday and said that she was sent by Ameren and they are doing it every year. She asked for my bill and details and unfortunately I was too stupid to sign everything. However, I feel uncomfortable the second day and went online to search for this company. I am really upset because I know that I am scammed. I immediately called the toll free number to cancel this and they told me nicely that there will be no cancellation fee. But I still do not trust them and wish to really cancel this. They even gave me a cancellation confirmation number but there is no email or anything else to verify the cancellation. What do you think I should do next? Is this cancellation confirmation number reliable to prove the cancellation? Anyone can help me with this?
    Thank you so much.

    0 Votes
  • Ru
    rucca Jan 31, 2014

    DO NOT DEAL WITH THIS COMPANY! Their rates are not competitive, their fixed rate expired on me and their variable rate was 16 cents per kwh while Delmarva's rate was 8cents. Their fixed rate is also higher than Delmarva. Delmarva has excellent customer service, Liberty's customer service is just a few people putting you on hold and not doing anything. My billed electricity from Liberty was $631 for a month, Delmarva would have been half of that.

    0 Votes
  • Ri
    Rich Lyle Oct 07, 2013

    Liberty Power is sold through independent "channels" as they are called and unfortuntely these places open and close from time to time and the people that work for them are on straight commission and can and do very often misquote. For example was told that our rate included all taxes and that PSE&G "junk fees" were eliminated however it did not include all taxes at all and the actual bill was much higher then quoted.

    For a brief time I worked for one of these places that not only closed, lied to me as to how long they were in business but also wound up not paying me any of the commissions that were do me, all in all not a good experience to say the very least!!

    This particular office was in Rockland County and I found out on the internet that Liberty Power had so many complaints against them in New York State that they were closed to being barred from selling there by the Attorney General of NY!

    0 Votes
  • Ja
    Jane Loos Sep 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    They will tell you anything to get up to sign up. The don't care who gets hurt. This company is complete corrupt.

    0 Votes
  • Ja
    Jane Loos Sep 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    They will tell you anything to get you to sign up. Anyone would want to agree to getting power at a much lower price. This concept is new to most people and many people, especially senior citizens, want to believe they are being told the truth. This company is completely corrupt.

    0 Votes
  • Vi
    Victim of LIberty Power Aug 21, 2013

    I don't know how Liberty Power is still in business and proper authority needs to give them hefty fines and jail time for top members.

    0 Votes
  • Lo
    local PSC Jul 11, 2013

    This company has been ordered not to go door to door ny NY state PSC. If they show up at your door contact your local public service commission and complain about their deceptive marketign practices http://www.empirestatenews.net/News/20130318-2.html

    0 Votes
  • Jo
    jordan5400 Mar 15, 2013

    THIS COMPANY IS A JOKE!! They lack customer service and will actually raise their voices to you on the phone!! I don't know if they forgot but we pay their pay checks not center point or anyone else WE DO!! On top of that my father has been in business in the same location for almost 25 years and has liberty power. He has never once been late on his bill and he uses a lot of electricity which makes him a valuable customer! When i went to sign up on Monday its now Friday they said yes no problem we will have your power on today (Monday) The lady calls me this morning and leaves a message saying we need a $680 dollar deposit?!? 5 days later with the personal guarantee they told me to send, and they are asking for almost 700$ to turn on the power! God luck talking to anyone who will help at this company and to be honest they will even over talk you...This company is not good for anyone, you can get the same prices and WAY better customer service with many other providers.

    0 Votes
  • Bl
    Bluejay Mar 14, 2013

    A woman came to my door said she is from the electric company and needs to see a bill so she can verify my rates. When I said no (because no one from comed has ever come to our door) she said very authoritatively that she needs to verify my bill. I asked where she was from she said liberty electric. I assume she didn't state that in the beginning because she wanted me to think she was from ComEd. I hope someone doesn't get conned into handing over a bill for so called verification because we all know important info like name address and account number is on it. This is an awful way to try to get new customers by tricking people into thinking their from your current electric company. Please beware!!

    1 Votes
  • We
    westvillager Mar 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I thank to ninjadog! His advise worked for me! Today I received a letter from Liberty Power that they could not take me in due to lacking of information or something. I know it was due to the steps that I followed what ninjadog suggested.

    Step 1, call the main electricity company (NYC area is the office in Florida).

    Step 2, call your main electricity company (ConEd for NYC) and wait for the welcome postcard from the main electricity company to avoid Hefty early termination fee (I didn't get this post card).

    Step 3, report to Better Business Bureau (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started) of this company and asked to be released from the contract with no cancellation fee due to false pretenses.

    It only took 3 weeks but I am off from Liberty Power! Try the steps. It might works for you too.

    1 Votes
  • Ms
    msdani313 Feb 26, 2013

    A rep from liberty came to my home while I was at work but my boyfriend was there. The lady convinced him to sign even though he does not live here and told the rep that twice. I got a letter today confirming my enrollment and when I called the lady hesitated to give me the information because someone else was on the account. After I repeated that I live alone she told me my boyfriend had signed the rep's tablet which would lock me in for a year. I again repeated that I live alone and only I can authorize changes on my bill. She stated that she would cancel my enrollment and that they would waive the early cancellation fee. Not only is soliciting in my building illegal but how can you waive a fee that never existed. I truly live alone and never signed up but she told me the fee would be waived like she was doing me a favor. Don't sign up for these people. They use illicit tactics.

    0 Votes
  • We
    westvillager Feb 22, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I got scam with Liberty Power today. Two young men knocked the door. I live in an apartment building that to enter, has to buzz from outside the main entrance doors or except ConEd or mailman. They said they were from ConEd and I believed them. They also has an ID hanging on his neck showing that they were legit. They said there were numerous complaints that our building had been overcharged and they were here to fix the problem. Then, he showed me how much I should be charged around my zip code and asked to show him a statement from ConEd. He immediately asked to turn the page to second page, upper corner, to find a some message. I glanced it and he started continued that we had been trying to reach you on this matter but we were not successful so they came in person to fix this problem, overcharged rate. Then, he asked some personal questions like how old I am or where I am from. Next, he handed his tablet to sign to switch from the overcharged rate to cheaper rate that I should had gotten. Then, I signed. Everything didn't feel right so I googled "Liberty Power scam" . I could feel my blood was going down and my stomach was starting to upset. I read the complains and I now know what would happen to me. I was very naive and stupid. I hope I don't have to pay any early termination fee although it was just today (it was Friday after 5pm unfortunately) so contact ConEd will be tomorrow and hope they are open. I am going to follow how ninjadog1 did and suggest to do which is to (1) call the main electricity company, then, (2) wait for the welcome postcard from the main electricity company to avoid Hefty early termination fee. (3) sent a message to Better Business Bureau about this company and asked to be released from the contract with no cancellation fee due to false pretenses. A few weeks later, ninjadog was waived the cancellation fee. Thank you ninjadog! I will try it and re-posted here what happened.

    0 Votes
  • Sa
    Saurolophus Jan 21, 2013
    This comment was posted by
    a verified customer
    Verified customer

    A Liberty Power rep recently called us at our Illinois home at dinnertime. (Call source: [protected]). When I asked the caller to take us off of their calling list, he claimed that Liberty Power didn't maintain a do not call list because this wasn't a "telemarketing call." Of course it was. The caller was otherwise all but impossible to understand due to a very thick accent (Hispanic, I presume). Report them:

    https://complaints.donotcall.gov/complaint/complaintcheck.aspx?panel=2

    0 Votes
  • Ra
    Rachit Yadav Nov 05, 2012

    Two guys came at my door telling me that this is just a "NOTIFICATION".. They talked me in to signing on a crappy tablet. The same day I received an email with many details these guys never told me.. e.g. 24 month contract, Early termination Fees.. etc etc.
    Whatever Liberty Power business is, The approach of getting customer to sign some contract on the door is not a good way to go with it. I am going to tell all my friends not get into such confusing stunt. Liberty Power, Please undertand that your process needs different approach, Why dont you spend that much money on marketting if your product is strong enough..

    0 Votes
  • Cy
    Cyndi h Oct 10, 2012

    Liberty energy are ###. They keep bothering my parents - even after I told them to stop. They had the audacity to call after 8:30 at night. I have filed a complaint with Pura in CT.

    0 Votes

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